Vivian Dunn
Florissant,MO
Summary
Conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support, assistance, budgeting, and program evaluation. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Community & Agency Services
Spire
01.2021 - Current
- Creating programs for limited income customer
- Coordinated individual referrals to obtain community services, advocate for client needs, and resolve roadblocks.
- Participates in community events to promote services and engage with the public.
- Implemented strategies to increase public awareness of community service programs.
- Knowledge of the tariffs and regulations surrounding utilities and governmental assistance programs.
- Coordinated individual referrals to obtain community services, advocate for customer needs, and resolve roadblocks.
Accounting Records Clerk
Spire
01.2019 - 01.2021
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Review and correction of all billing and meter errors
Loan Customer Service
Commerce Bank
01.2015 - 01.2019
- Contacted customers via mail, telephone, and email to relay acceptance or rejection of applications.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
Consumer Service Specialist
Furniture Brands International
01.2012 - 01.2014
- Work with assigned sales reps on order intake
- Analyzed order integrity in product assortment, pricing, allocations, and scheduled ship dates.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
Education
Business - Business Administration
Saint Louis Community College
St Louis, MOHigh School Diploma -
East Saint Louis Senior Highschool
East Saint Louis, United States05.2003
Skills
- Fundraising Strategies
- Fundraising Coordination
- Community Outreach
- Proficient in Microsoft programs such as Office, PowerPoint, Excel, and Outlook
- Marketing Communications
- Data Analysis
Timeline
Community & Agency Services
Spire
01.2021 - Current
Accounting Records Clerk
Spire
01.2019 - 01.2021
Loan Customer Service
Commerce Bank
01.2015 - 01.2019
Consumer Service Specialist
Furniture Brands International
01.2012 - 01.2014
Business - Business Administration
Saint Louis Community College
High School Diploma -
East Saint Louis Senior Highschool
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