Summary
Overview
Work History
Education
Skills
Employment Authorization
Languages
Timeline
Generic

Viviane Da Silva

Boca Raton

Summary

Over 18 years of experience in customer service and sales, demonstrating a strong ability to enhance client satisfaction through effective communication. Proven expertise in managing accounts payable and receivable, ensuring precise financial records. Skilled in coordinating administrative tasks that boost operational efficiency and align team objectives.

Overview

16
16
years of professional experience

Work History

Retail Showroom Office Manager

Stone World Enterprises DBA International Granite
Fort Lauderdale
02.2015 - 05.2026

Delivered tailored design solutions for clients in kitchen and bath projects using engineered stone products.

  • Ensured accurate financial records by managing accounts payable and receivable.
  • Provided prompt resolution to client inquiries, fostering exceptional customer service.
  • Coordinated special orders and scheduled consultations to meet client needs efficiently.
  • Executed data entry tasks to maintain organized records and documentation.
  • Prepared compliant employee payroll and administrative documents without errors.
  • Managed invoicing processes and handled bank deposits efficiently to improve cash flow.
  • Optimized stock levels through effective oversight of warehouse inventory management.

Accounts Payable/ Receivables/ Administrative Assistant

NYBB Property Management
Boca Raton
01.2013 - 02.2015
  • Managed accounts payables and receivables, ensuring timely processing of payments.
    Processed, verified, and reconciled invoices, including HOA and recurring payments.
    Executed tenant distributions and maintained accurate ledgers for tenant transactions.
    Prepared reports and facilitated bank deposits to support financial operations.
    Assisted tenants with maintenance requests and coordinated vendor work orders.
    Scheduled property showings and answered phone inquiries to enhance customer service.
    Ordered office supplies and managed administrative tasks, including filing and printing.
    Oversaw daily management of all payment cycle activities efficiently.

Sales Associate

Bloomingdales
Aventura
11.2010 - 01.2013
  • Provided excellent customer service and assistance, fostering positive customer experiences.
    Oversaw cash register operations and processed transactions efficiently.
    Maintained a professional sales floor by restocking inventory and organizing merchandise.

Education

Sales Associates- Certified -

Gold Coast School of Real Estate
Tamarac, FL
01-2018

Associate's degree - Diagnostic Medical Sonography

ATI -College of Health / Southeastern College
Miami, FL
01-2012

Master of Arts - Social Worker

Ulbra University
RS,Brazil
02-1999

Skills

  • Sales expertise in-person and online
  • POS system proficiency
  • Accounts receivable and payable management
  • Payroll processing skills
  • Inventory oversight
  • CRM proficiency
  • Accurate data entry
  • Microsoft Office applications mastery
  • QuickBooks knowledge
  • Database management skills
  • Time optimization strategies
  • Problem-solving abilities
  • Critical analysis skills
  • Organizational effectiveness
  • Efficient scheduling techniques
  • Leadership in team settings
  • Data handling practices
  • Retail operation management
  • Communication effectiveness
  • Building relationships strategies
  • Follow-up communication techniques
  • Sales strategy development

Employment Authorization

Authorized to work for any US employer

Languages

English
Full Professional
Portuguese
Full Professional
Spanish
Full Professional

Timeline

Retail Showroom Office Manager

Stone World Enterprises DBA International Granite
02.2015 - 05.2026

Accounts Payable/ Receivables/ Administrative Assistant

NYBB Property Management
01.2013 - 02.2015

Sales Associate

Bloomingdales
11.2010 - 01.2013

Sales Associates- Certified -

Gold Coast School of Real Estate

Associate's degree - Diagnostic Medical Sonography

ATI -College of Health / Southeastern College

Master of Arts - Social Worker

Ulbra University
Viviane Da Silva