Viviane Dounamou

During my time at Howard University Hospital, I gained valuable skills across various units, including:

• Educated patients and families on health management and post-discharge care.
• Mentored junior nursing staff in best practices and clinical procedures.
• Implemented quality improvement initiatives to enhance patient outcomes.
• Streamlined workflow processes to optimize departmental efficiency and response times.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Performed routine wound care and dressing changes on schedule.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Implemented infection control measures that significantly reduced hospital-acquired infections.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Reduced medication errors through thorough double-checking of prescriptions and dosages.
• Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
• Administered medications and treatments according to established protocols.
• Collaborated with interdisciplinary teams to develop patient care plans.
• Monitored vital signs and assessed patient conditions for timely interventions.

• Provided optimal levels of customer service for industry.
• Cleaned and maintained guest rooms to ensure exceptional standards of cleanliness and comfort.
• Gave status updates and helped clean all occupied and unoccupied rooms.
• Inspected rooms for necessary repairs, reporting issues to maintenance for prompt resolution.
• Administered cleaning of floors, carpets, and mattresses.
• Managed guest supplies and replenished as required.
• Maintained record of housekeeping department and identified discrepancies.
• Always maintained a neat and clean hotel area.

• Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
• Assisted nursing staff with medical procedures, enhancing patient safety and care quality.
• Monitored vital signs and reported changes to healthcare team, facilitating timely interventions.
• Maintained accurate patient records using electronic health record (EHR) systems for seamless communication.
• Trained new nursing assistants on best practices and care protocols, improving team efficiency.
• Developed individualized care plans in collaboration with multidisciplinary teams, promoting holistic patient outcomes.
• Implemented infection control measures, significantly reducing incidence of hospital-acquired infections within facility.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.

• Performs cleaning duties in all guest areas and rooms.
• Consistently offers professional, friendly, and engaging services.
• Ensure housekeeping departmental standards are followed.
• Ensured cleanliness and organization of guest rooms, common areas, and facilities.
• Conducted routine inspections to maintain high-quality standards of hygiene and sanitation.
• Trained and mentored new housekeeping staff in efficient cleaning techniques and safety protocols.
• Implemented time-saving strategies to enhance workflow efficiency during peak occupancy periods.
• Collaborated with management to develop and refine cleaning schedules tailored to hotel occupancy rates.
• Utilized specialized cleaning equipment and eco-friendly products to promote sustainable practices.
• Addressed guest requests promptly, ensuring satisfaction through attention to detail and service excellence.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Responsibility includes making beds, removing dust, sweeping, and strangling manual or machines and appliances walls, floors, ceiling windows and glass door frames, furniture, and carpets.
• Cleaning and disinfecting bathrooms, sinks and other sanitary equipment.
• Carry lines, towels, toilet items, and cleaning supplies.
• Garbage collection and take it to a specific location.
• Check for detergent and accessories.
• Performs individual service order management.
• Collaborated with housekeeping staff to ensure timely room turnover and cleanliness.
• Contributed to overall facility cleanliness by performing routine housekeeping tasks in assigned areas.
• Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
• Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
• Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
• Upheld a clean work environment by performing routine housekeeping tasks around the machine area.