Viviane Fils-Aime
Rosedale,NY
Overview
9
9
years of professional experience
Work History
Hair Dresser
D’partners barber shop
Brooklyn, NY
11.2018 - Current
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Greeted customers, answered phones and booked appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Used curlers, rollers and curling irons to press and curl hair.
- Kept up with current trends in the industry by attending classes or seminars.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Food Server
Monty’s restaurant
South Beach, FL
07.2015 - 01.2017
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Informed customers of daily specials and signature menu items.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables and counters to prepare dining and serving areas.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Stocked service areas with supplies during slow periods.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Provided exceptional service to high volume of daily customers.
- Greeted guests in a friendly and welcoming manner.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Brewed coffee and distributed to guests.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Some College (No Degree) - Art
La Belle Beauty Academy
Miami, FLSkills
- Supply Management
- Sanitation Practices
- Chemical Safety
- Social Media Promotion
- Color Correction
- Appointment Scheduling
- Cosmetology Principles Knowledge
- Braiding and Weaving
- Familiar With Relaxers
- Innovative Hairstyling Techniques
Timeline
Hair Dresser
D’partners barber shop
11.2018 - Current
Food Server
Monty’s restaurant
07.2015 - 01.2017
Some College (No Degree) - Art
La Belle Beauty Academy