Viviane Leal
Lake Geneva,WI
Summary
Results-driven individual with a solid background in client relationship management and administrative operations. Skilled in analytical thinking and time management, consistently delivering high standards in service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Spa Attendant
Grand Geneva Resort & Spa
Lake Geneva, WI
09.2024 - Current
- Maintained cleanliness and organization of spa facilities to ensure a welcoming environment for guests.
- Assisted in the setup and breakdown of treatment rooms, ensuring readiness for services.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Managed inventory and restocked supplies to support smooth daily operations.
- Assisted on scheduling appointments and confirmations
- Demonstrated adaptability, attention to detail, and strong organization skills while consistently meeting deadlines.
Property Manager and Event Coordinator
Allyn Mansion
Delavan, WI
02.2022 - 02.2024
- Managed daily operations of property, ensuring high standards for resident satisfaction and maintenance quality.
- Developed and implemented efficient leasing processes, enhancing tenant acquisition and retention strategies.
- Coordinated maintenance schedules and vendor services to optimize property functionality and aesthetics.
- Oversaw financial performance, including budgeting, rent collection, and expense management for operational efficiency.
Senior Administrative Assistant
Trustmark Insurance
Lake Forest, IL
02.2018 - 10.2023
- Streamlined office operations by implementing efficient scheduling and communication systems.
- Coordinated executive meetings, ensuring all logistics were managed seamlessly for optimal productivity.
- Developed and maintained comprehensive filing systems to enhance information retrieval and accessibility.
- Mentored junior administrative staff, fostering a collaborative work environment and skill development.
Education
Associate of Science - Nursing
College of Lake County
Grayslake, IL01-2021
Associate of Science - Architectural Engineering
University of Santa Cecilia
Sao Paulo, Brazil06-2015
Skills
- Client Relationship Management
- Costumer Success
- Analytical Thinking
- Confidential Records Management
- Administrative Operations
- Time Management
- Scheduling & Calendar Management
- Communication and Presentation
- Organization and Dependability
Certification
Licensed Yoga Teacher
Languages
Portuguese
Native or Bilingual
Timeline
Spa Attendant
Grand Geneva Resort & Spa
09.2024 - Current
Property Manager and Event Coordinator
Allyn Mansion
02.2022 - 02.2024
Senior Administrative Assistant
Trustmark Insurance
02.2018 - 10.2023
Associate of Science - Nursing
College of Lake County
Associate of Science - Architectural Engineering
University of Santa Cecilia