VIVIANE SILVA ANDERSON
Rock Hill,United States
Summary
Graduated in International Relations, working since 2012. Experience ranging from billing assistant, operations and customer service analyst. Dedicated to providing quality services for ultimate customer satisfaction, combined with my unwavering enthusiasm and proactivity.
Overview
8
8
years of professional experience
Work History
Aupair
Aupaircare
07.2021 - 02.2023
- Au pairs are young adults from foreign countries who reside with American families, offering culturally enriching childcare
- The program involved full-time childcare, intensive use of American English, completion of academic coursework at an accredited post-secondary institution.
Customer Service Representative
Nubank
01.2021 - 07.2021
- Exceeded customer service expectations by providing friendly and courteous service to all guests.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Experience Assistent
Modal DTVM
05.2020 - 11.2020
- Development of relationships with customers, in order to understand their needs, specific questions and solve problems in real time via chat.
- Answer questions about the financial and capital markets, banking issues and the operation of investment platforms and applications.
Junior operations analyst
Bullmark investment advice and consultancy
10.2017 - 11.2019
- Analyst responsible for orders, execution and backoffice in the financial market, purchase orders, sales, quotations, transfers and investor investment.
- Extensive contact with the various Capital Market, Fixed Income and Investment Fund products, among others, direct contact with the brokerage's Compliance sector.
Intern
Itaú unibanco (bank)
10.2014 - 10.2016
- Worked in the banking network as a commercial and operational intern.
- On the commercial side, offering banking products in general, in the operational area, helping customers use banking services, branch tellers and internal activities.
Education
International Relations -
Anhembi Morumbi University
São Paulo, Brazil12.2018
Skills
- Microsoft Office
- Collaboration & Teamwork
- Team Player
- Creative Problem Solving
- Multitasking Skills
- Cultural immersion
- Patience and understanding
- Social Skills Development
- Infant care experience
Details
Rock Hill, 9145080407, viviane.jjsilva@gmail.com, 07/24/1996, São Paulo, Brazilian
Hobbies and Interests
As a social media creator, I manage a Pinterest profile and run a startup online store specializing in hair and beauty. I am dedicated to improving it with abundant information, tutorials and product references.
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Aupair
Aupaircare
07.2021 - 02.2023
Customer Service Representative
Nubank
01.2021 - 07.2021
Customer Experience Assistent
Modal DTVM
05.2020 - 11.2020
Junior operations analyst
Bullmark investment advice and consultancy
10.2017 - 11.2019
Intern
Itaú unibanco (bank)
10.2014 - 10.2016
International Relations -
Anhembi Morumbi University
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