Vivian Marie Haz
Queens,NY
Summary
Dynamic hospitality professional with a proven track record at NoHo Hospitality, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective communication and multitasking, ensuring seamless dining experiences. Recognized for adaptability and time management, consistently delivering exceptional service in fast-paced environments.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Host Runner
NoHo Hospitality
2025.03 - Current
- Managed guest seating arrangements to optimize restaurant flow and enhance customer experience.
- Coordinated with kitchen and waitstaff to communicate guest needs effectively, improving service efficiency.
- Resolved guest inquiries and concerns promptly, maintaining high levels of satisfaction and loyalty.
- Monitored dining area for cleanliness and readiness, ensuring a welcoming atmosphere for guests.
- Collaborated with management on feedback initiatives to enhance overall service quality and experience.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced guest interactions by providing friendly greetings, upholding professional attire standards, and demonstrating sincere enthusiasm.
Usher/guest Relations
The Beacon Theater LLC
2021.12 - 2025.09
- Assisting guest with seat and/or ticketing issues
- Guiding guest throughout venue
- Communicated precise run times to guests to facilitate informed scheduling.
- Oversaw crowd behavior to ensure a secure environment for all attendees.
- Facilitated front desk activities for VIP concert attendees to enhance guest experience and satisfaction.
- Assisted patrons with seating by giving directions and lighting paths.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
Education
High School Diploma -
Bayside High School
Bayside, NY07.2020
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change
Timeline
Host Runner
NoHo Hospitality
2025.03 - Current
Usher/guest Relations
The Beacon Theater LLC
2021.12 - 2025.09
High School Diploma -
Bayside High School