Detail oriented coordinator, with proven ability to manage and streamline operations. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Knowledgeable in customer service with proven track record in enhancing customer satisfaction through effective issue resolution and personalized service. Strong focus on team collaboration and achieving results. Adaptable to changing needs and reliable in high-pressure environments.
Hi, I’m
Viviann Barnett
Production
Woodland,CA
Summary
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Nugget Markets
Production Coordinator
12.2022 - Current
Job overview
- Collaborated with supervisors and team members to assess supply needs and achieve desired tolerances.
- Reduced material waste through effective inventory management, enhancing sustainability efforts.
- Proactively addressed potential bottlenecks to prevent project timeline and budget impacts.
- Facilitated interdepartmental communication to promote a collaborative work environment.
- Provided direct support during peak production periods, enabling teams to meet tight deadlines.
Starbucks
Barista
10.2018 - 05.2022
Job overview
- Fostered positive team dynamics through effective communication and collaboration with colleagues.
- Maintained operational standards during high-stress periods to ensure prompt service delivery.
- Resolved customer complaints with professionalism, enhancing satisfaction and encouraging repeat business.
- Delivered exceptional coffeehouse experience through quality service, beverage preparation, and cleanliness.
- Trained new hires on food handling and safety protocols, improving knowledge and performance.
Maximus - Employment Development Department
Subject Matter Expert and Accounting Division Rep.
01.2021 - 05.2021
Job overview
- Identified customers through verification processes to prevent fraud incidents.
- Assisted hundreds of claimants daily in resolving unemployment claims and benefit issues.
- Managed claims using federal state systems, Salesforce, CUBS, OTECH, and other platforms.
- Collaborated with peers via Microsoft Outlook, Teams, and Amazon Web Services for effective communication.
- Educated staff on organizational missions to enhance employee performance during calls.
- Delivered personalized solutions and consultations, achieving high client satisfaction levels.
Hotel Milo
Front Desk Agent, Night Auditor
03.2018 - 09.2018
Job overview
- Maintained accurate records of guest information, payments, and reservations in hotel management software.
- Resolved guest issues promptly to generate positive feedback and encourage return visits.
- Supported sales efforts by upselling rooms, amenities, and special packages when suitable.
- Demonstrated composure and adaptability during unexpected challenges like system outages or emergencies.
- Fostered a positive work atmosphere through professionalism, enthusiasm, and commitment to guest satisfaction.
Santa Barbara Roasting Co.
Shift Lead
06.2017 - 03.2018
Job overview
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Pioneer High SchoolWoodland, CA
General Ed.
06.2014
University Overview
Sacramento City CollegeSacramento, CA
Associate of Arts from Social And Behavioral Science
08.2020 - 12.2022
University Overview
Arizona State UniversityTempe, AZ
Bachelor of Arts from Mass Communication
01.2023 - 05.2024
University Overview
Skills
- Bilingual Communication (English and Spanish)
- Computer literacy (Office, Teams, etc)
- Workflow Coordination
- Client Relations
- Recordkeeping
- Effective Communication
- Adaptability and Flexibility
- Problem-solving Aptitude
Timeline
Arizona State University
Bachelor of Arts from Mass Communication
01.2023 - 05.2024
Production Coordinator
Nugget Markets
12.2022 - Current
Subject Matter Expert and Accounting Division Rep.
Maximus - Employment Development Department
01.2021 - 05.2021
Sacramento City College
Associate of Arts from Social And Behavioral Science
08.2020 - 12.2022
Barista
Starbucks
10.2018 - 05.2022
Front Desk Agent, Night Auditor
Hotel Milo
03.2018 - 09.2018
Shift Lead
Santa Barbara Roasting Co.
06.2017 - 03.2018
Pioneer High School
General Ed.
Similar Profiles
Alexis StephensAlexis Stephens
Barista at Nugget MarketsBarista at Nugget Markets
Megan BagleyMegan Bagley
Sales Associate at Nugget MarketsSales Associate at Nugget Markets
Joseph Connolly PutnamJoseph Connolly Putnam
Meat Cutter at Nugget MarketsMeat Cutter at Nugget Markets
Reimann RouseReimann Rouse
GIS Analyst at Shingle Springs Band of Miwok IndiansGIS Analyst at Shingle Springs Band of Miwok Indians
Katsiaryna ViarshyninaKatsiaryna Viarshynina
Accountant at Gomel State Finance DepartmentAccountant at Gomel State Finance Department