Viviann Garza
Houston,TX
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Beauty Advisor
Ulta Beauty Inc.
Houston
10.2022 - Current
- Advised customers on beauty products and skincare routines.
- Demonstrated makeup application techniques to enhance customer experience.
- Managed inventory by restocking shelves and organizing displays.
- Trained new staff on product knowledge and sales strategies.
- Collaborated with team members to create promotional displays and events.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Customer Service Representative
Hollister
Houston, Texas
11.2019 - 08.2021
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on promotions and product features to enhance shopping experience.
- Collaborated with team members to achieve daily operational goals.
- Handled returns and exchanges following company policies and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant
Life Insurance
Pasadena, Texas
08.2019 - 05.2021
- Managed daily scheduling for team activities and meetings.
- Assisted in preparing reports and presentations for management review.
- Coordinated schedules and meetings for department personnel.
- Communicated effectively with clients and vendors via email and phone.
- Organized files and documents using company-specific management software.
- Supported project teams by tracking deadlines and deliverables.
- Entered data into databases accurately and efficiently.
Education
Associate of Arts -
Lone Star College
Houston, TX 08.2023 - 08.2025
Cypress Ridge High School
Houston, TXSkills
- Visual merchandising
- Customer service
- Product knowledge
- Team collaboration
- Sales strategies
- Inventory management
- Data entry
- Effective communication
- Sales techniques
- Exceptional customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Most Credit Cards Received
- Promoted to Lead for sales at Hollister
- Promoted to Assistant Store Manager at Ulta
Timeline
Associate of Arts -
Lone Star College
08.2023 - 08.2025
Beauty Advisor
Ulta Beauty Inc.
10.2022 - Current
Customer Service Representative
Hollister
11.2019 - 08.2021
Assistant
Life Insurance
08.2019 - 05.2021
Cypress Ridge High School