Vivianna Bowen
Jacksonville,FL
Summary
Resourceful and adaptable individual with a solid background in customer service. Known for excellent communication and problem-solving abilities, contributing to enhanced customer satisfaction. Prepared to support team objectives and drive positive outcomes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Donor Service Specialist
OneBlood
Melbourne, FL
08.2020 - 10.2021
- Processed donor information efficiently using donor management software.
- Assisted in scheduling donor appointments to optimize blood collection operations.
- Educated donors on blood donation procedures and eligibility requirements.
- Maintained accurate records of donations and donor interactions in compliance with regulatory standards.
- Handled inquiries and resolved issues related to donor services promptly and professionally.
- Participated in training sessions to improve knowledge of blood donation protocols and safety measures.
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Enhanced donor satisfaction by providing exceptional customer service and addressing their inquiries.
- Established strong relationships with donors through regular communication and timely followups.
Donor Service Specialist
OneBlood
Rockledge, FL
03.2019 - 12.2019
- Collaborated with team members to enhance the donor experience through feedback implementation.
- Conducted follow-up communications with donors post-donation to ensure satisfaction and retention.
- Supported local families in crisis by advocating for needed donations.
- Managed interactions with donors and donation center personnel to achieve goals.
- Developed tailored communication materials to keep donors informed about the impact of their contributions.
- Ensured compliance with regulatory guidelines while processing donations, maintaining accuracy and confidentiality of donor data.
- Succeeded at building trust among first-time donors by providing transparent information about donation allocation processes.
- Supported team members in achieving collective targets by sharing best practices and offering assistance when needed.
Customer Service Associate
Floor & Decor
Lakeland, FL
05.2018 - 02.2019
- Assisted customers in product selection and navigation throughout store layout.
- Resolved customer inquiries and concerns efficiently to enhance satisfaction.
- Processed transactions accurately using point-of-sale system to ensure smooth checkout experiences.
- Maintained knowledge of inventory, promotions, and product features to provide informed recommendations.
- Collaborated with team members to optimize workflow during peak hours for improved service delivery.
- Trained new associates on customer service protocols and operational procedures to ensure consistency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Seasonal Worker
Toys"R"Us
Lakeland, FL
10.2017 - 01.2018
- Assisted in inventory management, ensuring accurate stock levels for customer demand.
- Operated point-of-sale systems, efficiently processing transactions and handling customer inquiries.
- Trained new team members on store policies, safety procedures, and product knowledge.
- Organized merchandise displays to enhance customer engagement and drive sales.
- Collaborated with team members to streamline checkout processes during peak periods.
- Maintained cleanliness and organization of sales floor, promoting a positive shopping environment.
- Provided exceptional customer service, resolving issues and enhancing overall shopping experience.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Cashier
McDonald's
Lakeland, FL
10.2014 - 02.2015
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work station to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints with professionalism to ensure satisfaction.
- Monitored inventory levels at register stations, ensuring adequate supplies for smooth operations.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Medical Coding
U.S. Career Institute
Fort Collins, CO05-2026
High School Diploma -
Lakeland Senior High School
Lakeland06-2016
Skills
- Confidentiality practices
- Willingness to learn
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Organizational skills
- Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Donor Service Specialist
OneBlood
08.2020 - 10.2021
Donor Service Specialist
OneBlood
03.2019 - 12.2019
Customer Service Associate
Floor & Decor
05.2018 - 02.2019
Seasonal Worker
Toys"R"Us
10.2017 - 01.2018
Cashier
McDonald's
10.2014 - 02.2015
No Degree - Medical Coding
U.S. Career Institute
High School Diploma -
Lakeland Senior High School