Vivianna Torres
Delray Beach,FL
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
Aurora Recovery Center
Beaumont, CA
09.2023 - 06.2024
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties
- Supported clients in developing skills for daily living, encouraging independence and overall wellbeing
- Promoted a positive therapeutic environment by consistently modeling appropriate behaviors and interactions with clients
- Conducted group therapy sessions to foster healthy communication and coping skills among clients
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges
- Conducted client rounds to check on residents
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Searched resident belongings prior to and during stays
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each
- Performed client intake procedures according to internal standards for new admissions
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities
- Served food and beverages promptly with focused attention to client needs.
Certified Technician & Customer service representative
Valvoline Instant Oil Change
Riverside, CA
12.2022 - 08.2023
- Organized back room when shipments come in every Friday
- Completed checklist for oil change accurately and consistently on each customer
- Input customer information into POS system
- Cashed out customers
- Assisted management with customer complaints and refunds
- Changed out lightbulbs, air filters, oil filters
- Performed rear differential & front differential services
- Performed radiator and transmission services.
Quality Control Inspector
Hot Topic Dc, Inc.
Riverside, CA
02.2022 - 12.2022
- Checked & responded to emails from our support team, management, other departments & vendors
- Assured every item met size, color, price & laboratory requirements as needed & shown on item
- Assured every item & licenses were up to date and correct
- Checked for correct spelling, country of origin & washing instructions
- Ensured items were up to date in the system
- Created emails and chargebacks for any items packaged incorrectly, incorrect quantity, item, or color as well as freight presentations if done poorly
- Presented any problems that occurred during the shift in an email to supervisor and lead of the department
- Inputted data on the computer, working with Excel sheets and Word
- Answered phone calls for customer service.
Education
Elite Academy
Moreno Valley, CA2020
Skills
- De-Escalation Techniques
- Behavior Modification
- Behavioral assessment
- Peer Support Supervision
- Complaint resolution
- Data Entry
- Team Leadership and Coordination
- Communication and teamwork
- Multitasking and Time Management
Certification
- Drivers license
- CPR license
- Welding certification
Timeline
Lead Behavioral Health Technician
Aurora Recovery Center
09.2023 - 06.2024
Certified Technician & Customer service representative
Valvoline Instant Oil Change
12.2022 - 08.2023
Quality Control Inspector
Hot Topic Dc, Inc.
02.2022 - 12.2022
Elite Academy