VIVIANNE OSORIO
BUSINESS ADMINISTRATION
Kissimmee,FL
Summary
Accomplished Business Administrator equipped with 22 years of diverse and progressive experience in project and program management. Successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
Overview
26
26
years of professional experience
Work History
Business Administration Manager
SUPEREXCURSIONES
02.2001 - Current
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Got 70% increase in sales in second year and best result every year
- Client support
- Human resource management.
- Developed strategic plans and initiatives. Strategic
- Business Administrator with 21 years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
- Spearheaded marketing initiatives
HOTEL MANAGER
CAJA DE COMPENSASION COMFANDI
09.1997 - 01.2002
- Supervised team of front desk agents, A&B, housekeeper, concierge and helped to resolve issues arising during shifts.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Increased 20% customer service ratings through personable service.
Education
Master of Science - Business Administration
UNIVERSIDAD SANTIAGO DE CALI
CALLE 5 # 62 - 0007.2004
Associate of Science - Tourism And Hotel Administration
CORP EDUCATIVA IDEE
CALI - COLOMBIA07.1999
Skills
- Team Development
- Employee Performance Evaluations
- Staff Supervision
- Partnering with Cross-Functional Disciplines
- Marketing Strategies
- Microsoft Office
- Effective Communication
- Accounting Software
- Strategic Positioning
- Conflict Mediation
- Equipment Orientations
- Leading Departments
- Team Recruiting
- Negotiation
- Marketing Initiatives
Accomplishments
- Anual Increased sales
- Negotiated lucrative partnerships with Aviatur Colombia, Colaereo, employee fund jhonson & jhonsons, contructora Melendez, Riu Hotels and others
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Business Administration Manager
SUPEREXCURSIONES
02.2001 - Current
HOTEL MANAGER
CAJA DE COMPENSASION COMFANDI
09.1997 - 01.2002
Master of Science - Business Administration
UNIVERSIDAD SANTIAGO DE CALI
Associate of Science - Tourism And Hotel Administration
CORP EDUCATIVA IDEE
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