Vivianne Perez
Houston
Summary
Dynamic and dedicated professional with extensive experience at Publix Supermarket, excelling in customer service and food safety compliance. Proven ability to enhance workflow efficiency and foster customer loyalty through exceptional communication and problem-solving skills. Adept at cash handling and maintaining a clean, organized work environment, contributing to overall store success.
Overview
2
2
years of professional experience
Work History
Deli Clerk
Publix Supermarket Store
10.2023 - 03.2025
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cashier
Keyfood Supermarket
02.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Doctor Of Medicine -
Universidad Ciencias Médicas
Las Tunas CubaSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cleaning and sanitizing
- Safe food handling practices
- Food preparation
- Food safety
- Safe food handling
- Equipment safety
- Food preparations
- Sanitation practices
- Flexible schedule
- Work area maintenance
- Pricing and shelf labeling
- Platter and tray preparation
- Cash handling proficiency
- Food safety compliance
- Product stocking and rotation
- Food sales and promotion
- Cash handling
- Register operations
- Product knowledge
- Equipment operation
- Cash register operation
- Product recommendations
- Interactive communication skills
- Cooking
- Ordering procedures
- Product sampling
- Food safety standards
- Food services
- Deli equipment operation
- Preparing food items
- Salad preparation
- Stocking of food cases
- Teamwork and collaboration
- Slicer operation
- Phone orders
- Cleaning and organization
- Problem-solving
- Sandwich preparation
- Packaging and labeling
- Order taking
- Meal preparation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Deli Clerk
Publix Supermarket Store
10.2023 - 03.2025
Cashier
Keyfood Supermarket
02.2023 - 09.2023
Doctor Of Medicine -
Universidad Ciencias Médicas
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