Viviannys Perez
waitress and bartender
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills.
Ready to help team achieve company goals.
Work History
Customer Service
Compositives Soutions LLC
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
- Contributed ideas, decision-making skills and good judgment to achieve objectives
- Assessed customer issues and identified resources and tools to provide solid solutions
- Resolved customer inquiries and complaints with moderate supervision
- Drove goals through individual metrics and strong understanding of department, team and individual goals
Event Organizer
Epokasevent
- Coordinated schedules and timelines for events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers
- Communicated with catering, lighting and sound companies to obtain price quotes
- Performed event coordination for larger parties and gatherings
- Managed administrative logistics of events planning, event booking, and event promotions
Manager's Assistant
La Criolla Restaurant
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Developed and implemented strategies to increase customers satisfaction and loyalty
- Coached mentored and trained team members in order to improve their job performance.
- Established processes to efficient workflow thought organization.
- Responded to and directed incoming calls and other communication
- Scheduled meetings and managed calendar
- Reviewed sales and gross profit report to assess company efficiency
Education
Gender And Law Mediation Diploma - Gender And Law Mediation Diploma
09.2017
Marketing And Negotiations Diploma -
01.2016
Barchelor of Laws - Litigation Lawyer in Labor And Family Matters
07.2014
Skills
- Troubleshooting
- Report Generation
- Customer Needs Assessment
- Quick response time
- Communication skills
- Attention to detail
- Training and Development
- Interpersonal Communication
- Planning and Coordination
- Cultural Awareness
- Critical Thinking
- Excellent Communication
- Problem-Solving
- Decision-Making
- Active Listening
- Flexible and Adaptable
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service - Compositives Soutions LLC
Event Organizer - Epokasevent
Manager's Assistant - La Criolla Restaurant
National Association of Jurists - Gender And Law Mediation Diploma, Gender And Law Mediation Diploma
National Association of Jurists - Marketing And Negotiations Diploma,
Universidad MarthaAbreu De Las Villas - Barchelor of Laws, Litigation Lawyer in Labor And Family Matters
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