Vivica Parks
Bossier City,LA
Summary
Results-oriented professional with a background in customer service. Skilled in resolving inquiries and balancing cash effectively, committed to driving operational excellence and customer loyalty.
Overview
2
2
years of professional experience
Work History
Retail Banker
FSNB
Bossier City, LA
05.2025 - 03.2026
- Assisted customers with account inquiries and transaction processing.
- Managed cash handling and balancing of daily transactions.
- Provided support in opening new accounts and loan applications.
- Educated clients on product offerings and banking services.
Cashier
Whatabuger
Shreveport, LA
09.2024 - 11.2024
- Processed customer transactions accurately and efficiently using POS system.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided exceptional customer service to ensure satisfaction and repeat business.
Cashier
Dollar Tree
Shreveport, LA
05.2024 - 08.2024
- Handled cash management, including balancing registers at end of shifts.
- Resolved customer inquiries and complaints promptly to maintain a positive store atmosphere.
- Collaborated with team members to improve workflow during peak hours for better efficiency.
Customer Service Representative
Interval International
Bossier City, LA
10.2023 - 04.2024
- Resolved customer inquiries through phone and email, enhancing satisfaction and retention.
- Processed membership applications efficiently, ensuring timely onboarding for new clients.
- Assisted customers in navigating website features, improving user experience and accessibility.
- Collaborated with team members to streamline communication protocols, increasing response efficiency.
Education
High School Diploma -
Bossier Parish Community College
Bossier City, LA05-2026
Skills
- Branch operations
- Cash handling
- Cash handling proficiency
- Credit analysis
Timeline
Retail Banker
FSNB
05.2025 - 03.2026
Cashier
Whatabuger
09.2024 - 11.2024
Cashier
Dollar Tree
05.2024 - 08.2024
Customer Service Representative
Interval International
10.2023 - 04.2024
High School Diploma -
Bossier Parish Community College