Valerie Josette Guerrero
Holloman Air Force Base,NM
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative I-Operations
MAXIMUS
Remote
09.2022 - 11.2022
- Resolved customer questions and concerns through effective phone support.
- Maintained high standards of telephone etiquette while effectively conveying information to clients and colleagues.
- Addressed customer financial aid questions, ensuring clarity and support throughout the inquiry process.
- Assisted customers in resetting FSA IDs to enhance account accessibility.
- Evaluated customer information to determine appropriate resolutions for issues.
- Facilitated signing and submission of financial aid documents to streamline processing.
- Facilitated customer connections with specialty representatives to enhance service delivery.
- Managed and resolved inquiries related to trained subject matter efficiently.
- Input and maintained accurate data records in automated systems to enhance operational efficiency.
Substitute Teacher
DEPARTMENT OF DEFENSE EDUCATION ACTIVITY
RAF Feltwell, UK
04.2017 - 08.2020
- Oversaw daily accounting and tracking of children to ensure safety and compliance.
- Coordinated and executed lesson plan to ensure prompt instruction of assigned material.
- Compiled and distributed lesson materials to support effective teaching and learning processes.
- Facilitated learning experiences in accordance with predetermined lesson objectives.
- Organized and assigned class work and homework to reinforce lesson plan concepts.
- Fostered a positive and structured atmosphere to enhance student engagement.
- Promoted active participation among students while offering tailored guidance to enhance learning outcomes.
- Promoted active participation and interaction with students during various instructional periods.
Supervisor
Bestseller Bookstore
11.2005 - 12.2006
- Verified cash and credit cards sales with ledger at end of shift
- Prepared cash deposits
- Ensured daily tasks and duties were completed by associates
- Prepared returns for shipment back to vendor
- Received new shipment by entering into POS (point of sale) system
- Worked collaboratively with associates to stock latest shipments
Sales Associate
BESTSELLER BOOKSTORE
06.2005 - 11.2005
- Maintained in-stock and presentable assigned areas
- Actively sought out customers
- Assessed customer needs and provide assistance or information
- Processed POS (point of sale) purchases
Seasonal Sales Associate
MACY’S
09.2003 - 01.2004
- Maintained merchandise stock in a presentable manner
- Ensured high levels of customer satisfaction through excellent sales service
- Followed and achieved department’s daily, weekly and monthly sales goals
- Processed POS (point of sale) purchases and return of merchandise
- Cross-selling products
Education
Bachelor of Science - Human Resource Management
University of Maryland University College
Adelphi, MDSkills
- Customer engagement
- Focused listening
- Analytical reasoning
- Detail-oriented data management
- Foundational HR knowledge
- Knowledge of HR practices
- Building professional connections
- Skilled in software usage
- Issue resolution
- Customer support operations
Certification
Associate in Human Resources (aPHR), HRCI
Timeline
Customer Service Representative I-Operations
MAXIMUS
09.2022 - 11.2022
Substitute Teacher
DEPARTMENT OF DEFENSE EDUCATION ACTIVITY
04.2017 - 08.2020
Supervisor
Bestseller Bookstore
11.2005 - 12.2006
Sales Associate
BESTSELLER BOOKSTORE
06.2005 - 11.2005
Seasonal Sales Associate
MACY’S
09.2003 - 01.2004
Bachelor of Science - Human Resource Management
University of Maryland University College