VJOLLCA JAKUPI
Wallington,USA
Summary
Implementation Manager with a proven track record at UBS, specializing in cross-functional team leadership and project lifecycle management. Known for driving projects to completion while upholding high-quality standards, leading to significant improvements in system efficiency and client satisfaction. Core competencies include decisive problem-solving, strong leadership skills, and adept change management, all contributing to enhanced operational efficiency and robust stakeholder relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Consulting Part Time/ Implementation Manager/System Administrator I
QB Media LLC
Secaucus, NJ
09.2023 - Current
- Oversee the implementation, configuration, and deployment of software and systems, ensuring seamless integration and optimal performance.
- Manage project timelines, collaborate with technical teams, and troubleshoot issues to maintain system efficiency.
- Handle system maintenance, including security updates and patches, and monitor system health to ensure reliability.
- Known for strong problem-solving skills, effective communication with clients, and a proactive approach to system management and security.
Associate Director, Project Services
UBS
Weehawken, USA
02.2019 - Current
- Led dual roles as PMO Lead and Consultant, overseeing WMAP workstreams and client deliverables
- Coordinated project intake meetings, requirements, and cross-functional team activities (UX/UI, dev, BA)
- Managed UBS Design Capacity & Assessments, created dashboards, and maintained JIRA Tollgate
- Led status meetings, created leadership reports, and facilitated program governance
- Oversee the development of project scopes, objectives, and deliverables, ensuring alignment with organizational goals and customer expectations
- Lead and oversee the full lifecycle of multiple complex projects, from initiation through to completion
- Ensure projects are delivered on time, within budget, and meet high-quality standards
- Develop and implement project plans, timelines, and resource allocation strategies to ensure successful project delivery
- Cross-Functional Team Leadership
- Manage, motivate, and mentor cross-functional teams, including stakeholders from various departments (e.g., IT, operations, finance, marketing, etc.)
- Facilitate collaboration across teams to ensure all project requirements and goals are met
- Foster a team-oriented environment that promotes innovation, accountability, and proactive problem-solving
- Conduct regular team meetings to ensure communication, alignment, and progress tracking
- Risk Management
- Identify, assess, and proactively manage project risks throughout the project lifecycle
- Develop risk mitigation strategies and contingency plans to address potential challenges and obstacles
- Track and report on risk status, escalation issues, and impacts to project timelines and deliverables
System Application Specialist, Project Implementation Manager
Jump Design Group
New York, USA
09.2015 - 02.2019
- Analyzed current systems and implemented new system specifications
- Designed specific workflows, performed troubleshooting, and trained users
- Successfully broke resistance to change, improving work capacity and reducing errors
- Enhanced a logistics system to improve flow speed and created a live tracking system
Project Manager / Web & Communication Designer
Rem-Coci LLC
Wallington, USA
08.2013 - 09.2015
- Led website upgrades, designed new websites, and implemented social media marketing strategies
- Increased web traffic and business volume through optimized online visibility
Project Manager
MpayMe
New York, USA
04.2013 - 08.2013
- Managed mobile app testing (iOS/Android), tracked defects in JIRA, and created project documentation
- Successfully achieved NACHA compliance and assisted in building technical sales pitches
Project Manager (Citi Bank Implant for Global Alto Project)
Xoriant
Edison, USA
08.2012 - 03.2013
- Planned and executed project scope, provided troubleshooting, and trained team members
- Delivered the project on time and within budget, ensuring client satisfaction
- Utilized both Waterfall and Agile methodologies for project management
Consulting- Project Manager
Vanguard Direct
New York, USA
09.2011 - 12.2011
Development Delivery Manager
Dovetail
Parsippany, USA
01.2011 - 08.2011
Lead Project Manager
Western Union
New York, USA
05.2008 - 06.2010
Project Coordinator / UAT Tester
IncentOne
Lyndhurst, USA
10.2005 - 05.2008
Program Manager
Albanian American Women’s Organization
New York, USA
08.2002 - 09.2005
Education
Bachelor of Science - Information Technology and Computer Science
University of Phoenix
Jersey City, NJ03-2007
Associate Degree - Office Technology
Technical Career Institutes
New York, NY01.2001
Skills
- Windows
- Cross-functional team leadership
- Data migration
- Business analysis
- Time management abilities
- Project lifecycle management
- DOS
- UNIX
- Mac OS
- HTML
- ASP
- JavaScript
- CSS
- Visual Basic
- XML
- SQL
- DB2
- SAS
- C
- MS Office
- Excel
- Word
- Project
- PowerPoint
- Visio
- SharePoint
- Atlassian JIRA
- Bugzilla
- TeamForge-CollabNet
- WebEx
- Photoshop
- Lotus Notes
- Confluence
- Agile
- Scrum
- Waterfall
- Agile work processes
- Decision-making
- Quality assurance
- Problem-solving abilities
- Self-motivation
- IT Governance
- Project coordination
Certification
- The Woodhull Institute for Ethical Leadership
- Global Knowledge PMP Exam Prep Boot Camp
- PMP Certified (in progress)
Languages
- Fluent in English, Albanian, Serbian, and Croatian
- Basic proficiency in Russian and Bulgarian
Languages
English
Professional
Albanian
Professional
Serbian
Professional
Croatian
Professional
Accomplishments
- Achieved results by completing PMO Quality Assurance template with accuracy and efficiency.
- Supervised team of 15 staff members.
- Trained users in JIRA to optimize the experience of user Agile approach, emphasizing the best approaches for user experience.
Timeline
Consulting Part Time/ Implementation Manager/System Administrator I
QB Media LLC
09.2023 - Current
Associate Director, Project Services
UBS
02.2019 - Current
System Application Specialist, Project Implementation Manager
Jump Design Group
09.2015 - 02.2019
Project Manager / Web & Communication Designer
Rem-Coci LLC
08.2013 - 09.2015
Project Manager
MpayMe
04.2013 - 08.2013
Project Manager (Citi Bank Implant for Global Alto Project)
Xoriant
08.2012 - 03.2013
Consulting- Project Manager
Vanguard Direct
09.2011 - 12.2011
Development Delivery Manager
Dovetail
01.2011 - 08.2011
Lead Project Manager
Western Union
05.2008 - 06.2010
Project Coordinator / UAT Tester
IncentOne
10.2005 - 05.2008
Program Manager
Albanian American Women’s Organization
08.2002 - 09.2005
- The Woodhull Institute for Ethical Leadership
- Global Knowledge PMP Exam Prep Boot Camp
- PMP Certified (in progress)
Bachelor of Science - Information Technology and Computer Science
University of Phoenix
Associate Degree - Office Technology
Technical Career Institutes
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