Verna Kay Potter
Burleson,TX
Summary
Dedicated library professional with exceptional customer service skills, ensuring positive patron experiences and efficient operations. Committed to maintaining confidentiality and enhancing library accessibility.
Overview
18
18
years of professional experience
Work History
Library Assistant Clerk
City of Burleson Public Library
06.2022 - 09.2025
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Monitored library environments to maintain safe, hazard-free settings.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Collected and processed fines on overdue library materials.
- Answered patron questions in-person or by phone regarding library services and resources.
Evening Supervisor - Library
Texas Wesleyan University
08.2009 - 06.2022
- Supervised evening operations, ensuring adherence to university policies and procedures.
- Participate in the hiring and training of the PT evening clerk.
- Complete daily report, noting any unusual circumstances. Interfaced with security if necessary.
- Maintain customer service by resolving any concerns/issues in a timely manner.
- Close building nightly, making sure money has been locked up, and printer, coffee bar, copiers have been restocked.
- Assist in making ID cards for staff, students and faculty.
- Assist in checking/returning books/materals.
Library Assistant
Mansfield ISD, Summit High School
08.2007 - 08.2009
- Assisted patrons in locating resources and utilizing library services effectively.
- Maintained organization of library materials to enhance accessibility for students and staff.
- Supervised and trained student workers.
- Catalog new books and repair any damaged books.
Education
Business Administration
Tarrant County College
Fort Worth, TXUndergraduate Degree - Early Childhood Education
Southwestern Bapt Theol Seminary
Fort Worth, TX05-2007
Skills
- Written and oral communication
- Computer assistance
- Shelf reading and shelving
- Customer Service
- Ability to maintain confidentiality
- Knowledgeable of KOHA and Envision software
Timeline
Library Assistant Clerk
City of Burleson Public Library
06.2022 - 09.2025
Evening Supervisor - Library
Texas Wesleyan University
08.2009 - 06.2022
Library Assistant
Mansfield ISD, Summit High School
08.2007 - 08.2009
Business Administration
Tarrant County College
Undergraduate Degree - Early Childhood Education
Southwestern Bapt Theol Seminary