Vladimir Gomez
Lynn,MA
Summary
Dynamic professional with a proven track record at Amadeus IT Group SA, excelling in customer service and account growth. Leveraged data-driven decision-making and exceptional communication skills to enhance operational excellence and client satisfaction. Expert in coordinating and upselling, with a focus on achieving strategic objectives and fostering team collaboration.
Overview
42
42
years of professional experience
Work History
Senior Key Account Service Manager
Amadeus IT Group SA
09.2002 - 12.2024
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained and demo to our customers how to use our tools and enforced participation in learning exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked in various positions within the Amadeus organization in North America, as Account Manager, Service Account Manager, Care-Support, Key Accounts Services Manager.
- Coordinated customer service review meetings, and presented operational status and KPI and NPS reports.
- Assisted as a liaison point of contact internally and with vendors for our customers. End to End understanding the customer landscape, the solutions, and their business strategy.
Mainstreams Premier Account Manager
Sabre Inc
06.1998 - 12.2001
- Grew new customer relationships and revenue through sales of products and learning services.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Set meetings and managed obligations to achieve established goals and commitments.
- Managed commercially a vast bilingual territory throughout the West Coast with on-site sales calls and telephone contacts. Worked to negotiate and close new contracts and renewals.
- Sold IP and software solutions and products to existing and conversions customers. Providing customer service, support, general problem solving, training, and consulting.
Service Representative. VASP Brazilian Airlines
VASP Brazilian Airlines - LAX Airport
06.1994 - 05.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Assisted international arrivals and departures, passenger check-in using Sabre GDS system. Worked on lost and found and the customer service hot line (in English and Portuguese language) using World Tracer computer system.
Customer Service Representative
Canadian Pacific Airlines - LAX Airport
02.1992 - 06.1994
Travel Agent - Tour Leader
Going Tour Operator - Italy
09.1988 - 01.1992
International Tour Guide
Cubatur - Havana, Cuba.
08.1984 - 09.1988
Financial Planner
Ministry of Culture
09.1982 - 08.1984
Education
Bachelor of Arts - Bachelor of Arts
Southern New Hampshire University
Hooksett, NH07-2023
Associate of Arts - Associate in Arts
West Los Angeles College
Culver City, CA12-2011
English, Italian And Portuguese Languages
Abraham Lincoln - Languages School
Havana, Cuba 07-1989
Associate of Arts - Associate in Art
Jose Marti College
Havana, Cuba 02-1987
Associate of Science - Financial Planning
Center Polytechnic of Economy
Havana, Cuba07-1980
Skills
- Data-driven decision-making - problem solving
- Customer service - Account growth
- Organization - COllaboration - Team work
- Upselling strategies - Time management
- Communication - Languages skill
Languages
Spanish
Full Professional
Italian
Full Professional
Portuguese
Professional Working
French
Elementary
Timeline
Senior Key Account Service Manager
Amadeus IT Group SA
09.2002 - 12.2024
Mainstreams Premier Account Manager
Sabre Inc
06.1998 - 12.2001
Service Representative. VASP Brazilian Airlines
VASP Brazilian Airlines - LAX Airport
06.1994 - 05.1998
Customer Service Representative
Canadian Pacific Airlines - LAX Airport
02.1992 - 06.1994
Travel Agent - Tour Leader
Going Tour Operator - Italy
09.1988 - 01.1992
International Tour Guide
Cubatur - Havana, Cuba.
08.1984 - 09.1988
Financial Planner
Ministry of Culture
09.1982 - 08.1984
Bachelor of Arts - Bachelor of Arts
Southern New Hampshire University
Associate of Arts - Associate in Arts
West Los Angeles College
English, Italian And Portuguese Languages
Abraham Lincoln - Languages School
Associate of Arts - Associate in Art
Jose Marti College
Associate of Science - Financial Planning
Center Polytechnic of Economy
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