Victor Masivi
Eastvale,CA
Summary
Accomplished Service Readiness Engineer with a proven track record at Cisco Systems, Inc., excelling in project management and network security. Expert in enhancing product integration and support through comprehensive readiness assessments and security best practices. Demonstrated leadership in incident response and skill development, significantly improving service quality and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Readiness Engineer
Cisco Systems, Inc.
01.2023 - Current
- Collaborate with product development teams to understand new features and functionalities, performing a thorough readiness assessment to ensure smooth integration into existing support structures.
- Working to embed security best practices into the product lifecycle, maintaining compliance with industry standards and protecting customer data.
- Leading the charge in incident response, bringing teams together to resolve issues quickly. After resolution, I facilitate postmortem analyses to prevent future occurrences.
- Develop and deliver training programs for support teams, empowering them with the skills and knowledge to provide exceptional service from the moment a product goes live.
Network Engineer
Cisco Systems, Inc.
04.2017 - 12.2022
- Provided network support services for devices such as hubs, switches, routers, and Access point.
- Provided root Cause Analysis on network equipment issues and provided adequate remedy.
- Undertook advanced troubleshooting of customer's network to isolate issues using tools such as Wireshark, nmap, inSSIder, iPerf, and other network and security tools.
Test Engineer Switches
Linksys
04.2013 - 03.2017
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Tracked test reports and failures determined by root cause data trends.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
- Reviewed, evaluated, and identified requirements for testability.
- Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
Solution Test Engineer II
Cisco Systems, Inc.
08.2012 - 03.2013
- Developed customized formulas for REP convergence time Verification using IXIA
- Successfully provided comprehensive data failure analysis of RING topology
- Bugs tracking, reporting and fix verification, Test Automation planning
Test Engineer Switches
Cisco Systems, Inc.
08.2008 - 07.2012
- Developed Baseline Test Cases resulting in time saving which, subsequently, was used for research and development across the team
- Developed ready to use configurations to reduce Interns learning curve time.
- Implemented SKU naming to reduce time search during product development
- Assured Interim Technical Project Leadership.
- Extensively used open source tools to reduce cost
Network Engineer
Cisco Systems, Inc.
11.2003 - 07.2008
- Provided network support services for devices such as hubs, switches, routers, and other hardware.
- Collaborated with engineer team to bring to resolution issues and bugs reported in our bugs tracking database
Education
Master of Science - Cyber Security
University of San Diego
San Diego, CA05.2020
Bachelor of Science - Computer Science
University of California, Irvine
Irvine, CA06.2016
Skills
- Project Management
- Project Planning
- Technical reporting
- Product Launch
- Network Security
- Firewall
- Virtual Private Network (VPN)
- Radius Authentication
- Vulnerability Detection
Websites
Certification
- CCNA, Cisco Systems - 2001
- MCP, Microsoft, 2001
Timeline
Service Readiness Engineer
Cisco Systems, Inc.
01.2023 - Current
Network Engineer
Cisco Systems, Inc.
04.2017 - 12.2022
Test Engineer Switches
Linksys
04.2013 - 03.2017
Solution Test Engineer II
Cisco Systems, Inc.
08.2012 - 03.2013
Test Engineer Switches
Cisco Systems, Inc.
08.2008 - 07.2012
Network Engineer
Cisco Systems, Inc.
11.2003 - 07.2008
Master of Science - Cyber Security
University of San Diego
Bachelor of Science - Computer Science
University of California, Irvine
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