Vnai Ashe
Richmond,VA
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Experienced Senior Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in DEI and HR project planning and deployment.
Overview
13
13
years of professional experience
3
3
Certificates
Work History
Principal Project Manager
Capital One
02.2021 - Current
- Develop and implement Customer Protection Diversity, Inclusion, and Belonging (DIB) strategy, analyze internal associate talent data, curate partnerships with business leaders, coordinate leadership training programs
- Collaborate with Senior Leadership Team (SLT) and Leadership Team (LT) to counsel and influence senior leaders.
- Oversaw portfolio of over 20 DEI projects to support Customer Protection organization and influenced positive outcomes for key stakeholders.
- Coordinated cross-functional teams to ensure timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
Sr. Process Manager
Capital One
03.2020 - 02.2021
- Served as lead project manager for cross-functional projects, engaged as leader of Customer Protection Diversity, Inclusion, and Belonging Council, collaborated across teams with senior leadership, worked cross functionally with technical developers, etc.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Collaborated across teams with senior leadership to develop Customer Protection COVID response plan including transitioning over 750 non-exempt associates to “work from home” environment
- Worked cross functionally with technical developers in agile environment to deliver customer focused SecureCode debit product aimed to increase customer satisfaction while decreasing operational
costs.
Sr. Process Manager
Capital One
03.2018 - 03.2020
- Served as Process and Project management support for Small Business Fraud Prevention Team, project managed move of over 600 processes to cloud, developed Fraud War Room process, etc.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Resolved technical issues by collaborating with key stakeholders, senior leaders, and external vendors.
Project Coordinator
Salient Crgt
12.2016 - 03.2018
- Performed as Project Coordinator specializing in managing operational impacts of implementation of programs and initiatives geared toward veterans and their families suffering from traumatic brain injuries, created and updated project deliverables, performed data gathering and analysis, prepared communication plans.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Mortgage Business Process Analyst
Pentagon Federal Credit Union
07.2016 - 12.2016
- Provided operational technical support for mortgage projects and systems, partnered with mortgage business unit and IT staff, coordinated test plans and test cases, supported implementation of business process changes.
- Collaborated with leadership to drive strategy and implement new processes.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
Process Analyst
State Farm
12.2014 - 07.2016
- Led enterprise wide effort to stand up three operational departments, developed new strategies, metrics, and goals.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
Claims Adjuster
State Farm
06.2010 - 12.2014
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Education
Master Of Science Finance -
Bachelor Of Science Finance -
Skills
- Adaptability and Flexibility
- Agile Methodologies
- Diversity & Inclusion Strategy
- Executive Communication
- Leadership Development
- Portfolio Management
- Project and Program Management
- Strategy Development and Implementation
- Vendor Management
Certification
- Diversity, Equity and Inclusion in the Workplace Certificate
- PSM 1
- Certified Six Sigma Black Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Principal Project Manager - Capital One
02.2021 - Current
Sr. Process Manager - Capital One
03.2020 - 02.2021
Sr. Process Manager - Capital One
03.2018 - 03.2020
Project Coordinator - Salient Crgt
12.2016 - 03.2018
Mortgage Business Process Analyst - Pentagon Federal Credit Union
07.2016 - 12.2016
Process Analyst - State Farm
12.2014 - 07.2016
Claims Adjuster - State Farm
06.2010 - 12.2014
Virginia Commonwealth University - Master Of Science Finance,
Virginia Commonwealth University - Bachelor Of Science Finance,
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