Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Well-organized, proactive and tactful in working with individuals of all backgrounds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retirement Specialist
Public Employees' Retirement System of Mississippi
Jackson, MS
03.2023 - Current
Maintained accurate records pertaining to customer accounts using specialized software applications.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Calculate benefit payment amounts, projecting wages and service credits for prospective retirees.
Navigated through computer systems to review information and respond appropriately to callers.
Processed Unaudited Estimates, forms, and requests accurately and efficiently.
Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Nutrition Supervisor
City of Jackson
Jackson, MS
12.2014 - 09.2022
Coordinated with vendors to purchase necessary supplies at competitive prices.
Monitored site inventory, including purchase orders, invoices, stocking and shipment receiving.
Created and managed a budget for the Nutrition Department while ensuring cost effectiveness of all activities.
Conducted training sessions on proper food handling techniques for staff members.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
Drafted, assessed and corrected high-quality proposals to pursue grants, and donations.
Utilized computer software applications such as Microsoft Office Suite, Kronos Workforce Central. for data entry, tracking and generating reports.
Hired, mentored and monitored qualified staff.
Education
Master of Science - Early Childhood Education
Jackson State University
Jackson, MS
12-2008
Bachelor of Science - Childcare And Family Education
Jackson State University
Jackson, MS
12-2004
Skills
Communication
Budgeting and Finance
Employee Training
Documentation and Recordkeeping
Project Management
Problem-Solving
Critical Thinking
Teamwork
Certification
State of Mississippi Class A Teaching License
Timeline
Retirement Specialist
Public Employees' Retirement System of Mississippi
03.2023 - Current
Nutrition Supervisor
City of Jackson
12.2014 - 09.2022
Master of Science - Early Childhood Education
Jackson State University
Bachelor of Science - Childcare And Family Education
Jackson State University
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