Volavka Dustin
Medford,OK
Summary
Organized and detail-oriented adjuster dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Detailed Adjuster with 10 years of experience in crop insurance claims. Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports, presenting loss information to agricultural producers and approving claim payouts.
Overview
19
19
years of professional experience
Work History
Claims Adjuster
Great American Insurance Group
11.2017 - Current
- Negotiated favorable settlements with claimants to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Evaluated insurance policies and analyzed damages to determine coverage.
Owner/Operator
Volavka Farms
01.2005 - Current
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Utilized GPS and other navigation tools for crop planting, spraying, and harvesting.
Claims Adjuster
Rural Community Insurance Services
04.2014 - 11.2017
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Program Technician
USDA/
08.2008 - 03.2014
- Used computers to generate and process automated program forms.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Developed customized programs tailored to meet specific client needs, resulting in increased customer satisfaction.
- Attended annual continuing education seminars to obtain updated information on program services.
- Assisted in the successful completion of multiple projects by providing consistent technical support and troubleshooting expertise.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
Sales
John Deere - Blackwell Equipment
05.2005 - 08.2008
- Improved sales results through close collaboration with the sales department on product promotions.
- Analyzed sales data, identifying trends and opportunities for improvement in sales performance.
- Analyzed sales data to identify trends and devised action plans to increase sales.
- Achieved personal sales and profit targets according to sales plan created by manager.
- Implemented strategic sales plans for expanding customer base and achieving sales targets.
Education
Bachelor Of Business Administration - Business Administration
Friends University
Wichita, KS05.2008
Timeline
Claims Adjuster
Great American Insurance Group
11.2017 - Current
Claims Adjuster
Rural Community Insurance Services
04.2014 - 11.2017
Program Technician
USDA/
08.2008 - 03.2014
Sales
John Deere - Blackwell Equipment
05.2005 - 08.2008
Owner/Operator
Volavka Farms
01.2005 - Current
Bachelor Of Business Administration - Business Administration
Friends University
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