Vonda Harmon
Aston & Carter
Salem,OR
1
Certification
11
years of professional experience
Dynamic customer service and administrative professional with a proven track record of optimizing office operations and fostering strong relationships. Expertise in communication, problem-solving, and multitasking ensures seamless correspondence, scheduling, and data management. Committed to delivering exceptional performance across diverse environments, with a strong willingness to adapt and relocate as needed. Passionate about driving efficiency and enhancing team collaboration to achieve organizational goals while maintaining a focus on continuous improvement.
Work History
Enrollment Specialist
6 Months- Achieved seamless processing of Medicare claims, enhancing client access to services. Streamlined claim acceptance monitoring for improved workflow efficiency. Accelerated processing timelines to significantly support client service access.
- Assisted with documentation management by gathering relevant information and inputting data accurately. Supported data entry tasks by collecting necessary documentation and ensuring completeness. Facilitated organization of information through careful data entry and documentation handling.
- Assisted in documenting and organizing information to maintain accurate records. Entered data to support streamlined operations.
Customer Service Representative
11 Months- Documented client interactions and case specifics accurately to support effective case management and service continuity.
- Managed client inquiries with urgency to ensure swift assistance and resolution.
- Engaged in active listening during client communications to enhance understanding of requirements.
Customer Service Representative
1 Year 6 Months- Analyzed customer data using software to retrieve billing codes, facilitating precise insurance billing for medical necessities.
- Analyzed customer documents meticulously to confirm accuracy and completeness of information essential for medical supply processing.
- Evaluated documents to verify accuracy of customer-provided information for medical supplies.
Customer Service Representative
3 Months- Educated customers on claims procedures, ensuring clarity and support throughout the process.
- Guided customers in locating resources for claims processing.
- Facilitated collection of critical customer information regarding claims through effective phone communication.
Delivery Driver
1 Month- Coordinated delivery processes to maintain punctuality and reliability in service.
- Optimized loading operations to support on-time delivery commitments.
- Provided regular updates to customers regarding delivery status, enhancing overall satisfaction.
Food Service Consultant
2 Years 1 Month- Facilitated coordination of delivery schedules with suppliers and vendors to optimize inventory management.
- Managed inventory restocking processes to ensure consistent product availability for customers.
- Executed exceptional customer service strategies to strengthen customer relationships and retention.
Office Assistant
11 Months- Conducted thorough proofreading and systematic organization of documents, records, and reports to maintain high standards of accuracy and accessibility.
- Executed operation of personal computers, photocopiers, scanners, and fax machines, facilitating effective communication and document management.
- Monitored and organized office supply inventory, implementing restock procedures to prevent shortages and enhance resource availability.
Health Care Provider
1 Year 7 Months- Monitored compliance with safety standards to maintain a secure healthcare environment.
- Cultivated strong patient relationships by prioritizing active listening to ensure clear communication.
- Implemented strategies to enhance patient experience through superior service quality.
Education
High school diploma
No Degree - Child Development
Skills
Medical billing and coding
Billing management
Accounts receivable management
Client relationship strategies
Claims processing support
Critical thinking
Healthcare administrative experience
Client account management
Account management
CRM software proficiency
Customer relationship management
Professional phone communication
Written communication
Collaborative communication
Collaborative communication
Client interaction
Time management
Excel proficiency
Medicare claims processing
Revenue cycle management
Effective written communication
Client account support
Certification
- Driver's License
- Non-CDL Class C
Additional Information
Authorized to work in the US for any employer
Timeline
Enrollment Specialist
Aston & Carter
08.2025 - 02.2026Read More
Customer Service Representative
Total Med Staffing Solutions
01.2024 - 12.2024Read More
Customer Service Representative
Providence Health & Services
07.2021 - 01.2023Read More
Customer Service Representative
Integrity Staffing Services
04.2021 - 07.2021Read More
Delivery Driver
Amazon.com
11.2020 - 12.2020Read More
Food Service Consultant
Sodexo
02.2018 - 03.2020Read More
Office Assistant
Blazer Industries, Inc-Aumsville
01.2017 - 12.2017Read More
Health Care Provider
Senior Services and Disabilities
02.2015 - 09.2016Read More
McKay High School
High school diploma
Read More
Chemeketa Community College
No Degree from Child Development
Read More