Vonda Holland
EnerSys
Nixa,MO
40
years of professional experience
Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
MRO Buyer
12 Years 9 Months- Conducted thorough market research to identify the best vendors and most competitive prices for MRO items.
- Participated in supplier audits to verify product quality standards were met consistently throughout our network of vendors.
- Maintained accurate records of all MRO purchases, ensuring compliance with company policies and regulatory requirements.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Researched and identified new suppliers and vendors.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Analyzed spend data to identify opportunities for cost savings in the MRO category.
- Developed strong relationships with suppliers, ensuring timely delivery of high-quality products.
Customer Service Representative
10 Years 8 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Factory Worker
40 Years 2 Months- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
- Participated in safety drills, ensuring preparedness for emergency situations.
- Assisted in inventory audits, ensuring accurate stock levels and reorder points.
- Operated variety of machinery, contributing to diverse manufacturing tasks and flexibility in production needs.
Education
No Degree - Generel Education
Associate of Applied Science - Office Systems Technology
Skills
Customer service
Multi-tasking strength
Verbal and written communication
Purchase order management
Pricing negotiations
Recordkeeping skills
Purchasing expertise
Negotiation
Manufacturing support
Supplier sourcing
Teamwork and collaboration
Time management
Ordering and purchasing
Multitasking Abilities
Reliability
Interests
Avid Reader
DIY and Home Improvement
Knitting and Crocheting
Outdoor Recreation
Home Brewing
Jeep Enthusiast
Timeline
MRO Buyer
EnerSys
11.2013 - CurrentRead More
Customer Service Representative
Midwest Windows& Doors
02.2003 - 10.2013Read More
Factory Worker
Fasco Industries
06.1986 - 2001Read More
MO State University
No Degree from Generel Education
Read More
OTC
Associate of Applied Science from Office Systems Technology
Read More
Ozark High School
Read More