Vonda Jackson
Kirkland,WA
Summary
Results-driven customer service expert with extensive experience at T-Mobile, recognized for elevating customer satisfaction through effective problem-solving and leadership. Demonstrated ability to streamline processes and enhance operational efficiency while achieving and exceeding performance targets. Proficient in detail-oriented data management and multitasking, contributing to an optimized customer support environment.
Overview
21
21
years of professional experience
Work History
Customer Service Shift Supervisor
Foodtown
Houston, Texas
07.2017 - 10.2024
- Welcomed patrons and ensured positive customer interactions.
- Handled transactions for goods and services efficiently.
- Addressed and resolved client issues professionally.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Support Specialist
T-Mobile
Houston, TX
02.2014 - 06.2017
- Resolved customer issues efficiently.
- Worked cross-functionally with sales and marketing to address customer issues swiftly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed customer account changes with proprietary software.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Customer Support Specialist
Convergys
Houston, TX
05.2003 - 08.2014
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- s.Built relationships with customers to encourage repeat busines
Education
Completion Certificate - Customer Service Skills
Houston Community College
Houston, TX01-2005
Completion Certificate - Data Entry
DSU Training School
Houston, TX03-2004
High School Diploma -
Kashmere High School
Houston, TX05-2000
Associate of Arts - Business Administration And Management
Lone Star College
Houston, TXSkills
- Client Interaction Experience
- Effective Leadership
- Problem-solving abilities
- Detail-Oriented Data Input
- Inventory control
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Customer Service Shift Supervisor
Foodtown
07.2017 - 10.2024
Customer Support Specialist
T-Mobile
02.2014 - 06.2017
Customer Support Specialist
Convergys
05.2003 - 08.2014
Completion Certificate - Customer Service Skills
Houston Community College
Completion Certificate - Data Entry
DSU Training School
High School Diploma -
Kashmere High School
Associate of Arts - Business Administration And Management
Lone Star College
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