Vonecia Sullivan-Hill, LPC
Phoenix,AZ
Summary
Highly skilled, problem solving clinical director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with a background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Overview
7
7
years of professional experience
Work History
Behavioral Health UM Reviewer
Blue Cross Blue Shield of Arizona
07.2021 - Current
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
Clinical Director
Dunker Enterprise
10.2018 - 06.2024
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
Mental Health Therapist
RECOVIA
07.2020 - 07.2021
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes.
Clinical Director
Lifewell Behavioral Wellness
06.2019 - 07.2020
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Clinical Director
Copa Health
07.2018 - 06.2019
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Clinical Director
Lifewell Behavioral Wellness
05.2017 - 07.2018
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Education
Master of Arts - Professional Counseling
Ottawa University
Phoenix, AZ01.2015
Bachelor of Science - Criminal Justice
Everest College
Phoenix, AZ05.2010
Skills
- Licensed Professional Counselor (clinical supervisor)
- Attention to Detail
- Adaptability and Flexibility
- Critical Thinking
- Deadline Attainment
- Team Building and Leadership
- Decision-Making
- Microsoft Office
Affiliations
- Mental Health Parity Advisory Committee
Timeline
Behavioral Health UM Reviewer
Blue Cross Blue Shield of Arizona
07.2021 - Current
Mental Health Therapist
RECOVIA
07.2020 - 07.2021
Clinical Director
Lifewell Behavioral Wellness
06.2019 - 07.2020
Clinical Director
Dunker Enterprise
10.2018 - 06.2024
Clinical Director
Copa Health
07.2018 - 06.2019
Clinical Director
Lifewell Behavioral Wellness
05.2017 - 07.2018
Master of Arts - Professional Counseling
Ottawa University
Bachelor of Science - Criminal Justice
Everest College
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