Vonecia Sullivan-Hill, LPC
Phoenix,AZ
Summary
Highly skilled, problem solving clinical director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with a background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Overview
7
7
years of professional experience
Work History
Behavioral Health UM Reviewer
Blue Cross Blue Shield of Arizona
Phoenix, AZ
07.2021 - Current
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
Clinical Director
Dunker Enterprise
Phoenix, AZ
10.2018 - 06.2024
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
Mental Health Therapist
RECOVIA
Phoenix, AZ
07.2020 - 07.2021
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes.
Clinical Director
Lifewell Behavioral Wellness
Phoenix, AZ
06.2019 - 07.2020
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Clinical Director
Copa Health
Glendale, CO
07.2018 - 06.2019
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Clinical Director
Lifewell Behavioral Wellness
Phoenix, AZ
05.2017 - 07.2018
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Education
Master of Arts - Professional Counseling
Ottawa University
Phoenix, AZ01.2015
Bachelor of Science - Criminal Justice
Everest College
Phoenix, AZ05.2010
Skills
- Licensed Professional Counselor (clinical supervisor)
- Attention to Detail
- Adaptability and Flexibility
- Critical Thinking
- Deadline Attainment
- Team Building and Leadership
- Decision-Making
- Microsoft Office
Affiliations
- Mental Health Parity Advisory Committee
Timeline
Behavioral Health UM Reviewer
Blue Cross Blue Shield of Arizona
07.2021 - Current
Mental Health Therapist
RECOVIA
07.2020 - 07.2021
Clinical Director
Lifewell Behavioral Wellness
06.2019 - 07.2020
Clinical Director
Dunker Enterprise
10.2018 - 06.2024
Clinical Director
Copa Health
07.2018 - 06.2019
Clinical Director
Lifewell Behavioral Wellness
05.2017 - 07.2018
Master of Arts - Professional Counseling
Ottawa University
Bachelor of Science - Criminal Justice
Everest College