Vonetta George-Francis
Brooklyn,NY
Summary
Dynamic and adaptable individual with a strong background in law enforcement, customer service, and vehicle maintenance. Recognized for exceptional communication and active listening skills, fostering team collaboration and community engagement to achieve safety and trust.
Overview
10
10
years of professional experience
Work History
Police Officer
NYPD
Brooklyn, NY
10.2022 - Current
- Enforced laws and regulations to maintain community safety.
- Conducted traffic stops and issued citations for violations.
- Responded to emergency calls and managed crisis situations.
- Participated in neighborhood patrols to deter crime and build trust.
Wheeled Vehicle Mechanic (91B)
Army National Guard
Brooklyn, NY
05.2019 - Current
- Conducted routine preventive maintenance checks and services on all company vehicles.
- Maintained power assisted brake systems, wheeled vehicle suspension systems, wheel and hub assemblies and wheeled vehicle hydraulic steering systems.
- Performed repairs, including removing, cleaning and replacing parts and systems.
- Ordered special replacement parts and components for heavy equipment.
Sales Associate
Footlocker Inc.
New York, NY
03.2019 - 08.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Trainer
Building Bridge Foundation
Georgetown, Guyana
08.2018 - 10.2018
- Trained newly hired top talent to fill key positions and maximize productivity.
- Produced training materials to engage and educate individuals.
Customer Service Representative
Qualfon
Georgetown, Guyana
07.2016 - 12.2016
- Set up and activated customer accounts.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
Education
High School Diploma -
New York City Police Academy
Queens, NY04-2023
High School Diploma -
US Army School Off Ordnance
Fort Lee, VA02.2020
High School Diploma -
Stewartville Secondary School
Georgetown Guyana06.2015
Skills
- Problem solving
- Critical thinking
- Customer service experience
- Time management
- Active listening
- Creative thinking
- Communication
- Crisis intervention
- Leadership
- Team collaboration
Timeline
Police Officer
NYPD
10.2022 - Current
Wheeled Vehicle Mechanic (91B)
Army National Guard
05.2019 - Current
Sales Associate
Footlocker Inc.
03.2019 - 08.2019
Trainer
Building Bridge Foundation
08.2018 - 10.2018
Customer Service Representative
Qualfon
07.2016 - 12.2016
High School Diploma -
US Army School Off Ordnance
High School Diploma -
Stewartville Secondary School
High School Diploma -
New York City Police Academy