Vong Phrommala

Provide exceptional customer service in family-owned Italian restaurant located in downtown Murfreesboro, TN, acquiring thorough knowledge of menu items to enhance dining experience, balancing sales operations by engaging with patrons and promoting specials, conducting opening and closing tasks, ensuring cleanliness and readiness of dining area, and maintaining cleanliness by sweeping, mopping floors, and sanitizing restrooms regularly.

• Provided fine dining service in a reputable French restaurant
• Responsible for knowledge of changing menu and extensive wine and cocktail lists
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• Provided friendly and efficient customer service to enhance dining experience.
• Assisted with menu knowledge to answer customer inquiries and make recommendations.
• Managed multiple tables simultaneously during peak hours to ensure timely service.
• Collaborated with kitchen staff to ensure accurate order preparation and delivery.
• Processed cash and credit transactions accurately at the point of sale.
• Maintained cleanliness of dining area to create a welcoming environment for guests.

• Assisted customers with product inquiries and service issues.
• Managed customer accounts and maintained accurate records.
• Collaborated with team members to resolve complex customer problems.
• Utilized CRM software to track interactions and follow-ups.
• Provided feedback to management on customer trends and needs.
• Maintained a high level of professionalism while interacting with customers via phone or email.
• Answered incoming customer inquiries regarding product and service information.
• Provided assistance to customers in navigating website, placing orders, and resolving complaints.
• Processed returns, refunds, exchanges according to company policies and procedures.
• Performed data entry of customer orders into the company's order management system.

• Collaborated with director and company members to create evening length modern dance theatre works.
• Engaged in regular rehearsals to refine movements and enhance group cohesion.
• Rehearsed, toured and performed throughout United States and abroad.
• Volunteered at community events or festivals by performing demonstrations or workshops.
• Assisted in teaching classes at local studios or community centers when needed.