Vonice Alexander
Secaucus
Summary
Customer Success professional with 15+ years of experience driving customer adoption, retention, and partner enablement across technology and consumer electronics. Strong in onboarding, training, relationship management, and cross-functional collaboration. Known for improving customer engagement and reducing churn through proactive support and clear communication.
Overview
16
16
years of professional experience
Work History
Area Market Manager (Contract)
Microsoft
12.2024 - Current
- Train and onboard retail partners on Microsoft 365 and Windows ecosystem tools.
- Improve customer engagement through in-store coaching and enablement.
- Tailor training strategies using performance insights and customer needs.
Market Development Manager
Midea
02.2024 - 12.2024
- Delivered onboarding and product training for Lowe’s Appliance teams.
- Increased customer confidence and product adoption through targeted enablement.
- Strengthened partner relationships through proactive communication.
Prepaid Account Manager
DISH
11.2020 - 01.2024
- Managed partner relationships to drive retention and reduce churn.
- Supported customer onboarding and issue resolution.
- Improved territory performance through data-driven insights.
Earlier Roles
01.2010 - 12.2020
- Account management, training, and customer success support for enterprise and retail partners.
Education
A.S. - Business Management
Interboro Institute
Project Management Certificate -
Coursera
Cybersecurity Certificate -
ISC2
Skills
- Customer Success
- Onboarding
- Adoption
- Training
- Partner Enablement
- Churn Reduction
- Customer Advocacy
- Relationship Management
- CRM (Salesforce, Dynamics)
- Insights & Reporting
Websites
Timeline
Area Market Manager (Contract)
Microsoft
12.2024 - Current
Market Development Manager
Midea
02.2024 - 12.2024
Prepaid Account Manager
DISH
11.2020 - 01.2024
Earlier Roles
01.2010 - 12.2020
A.S. - Business Management
Interboro Institute
Project Management Certificate -
Coursera
Cybersecurity Certificate -
ISC2