Ashley Smith
PlanHub
South Jordan,UT
4
years of professional experience
Customer-focused professional with experience in Customer Success, account management, sales, and client support. Skilled in onboarding, retention, product adoption, relationship management, upselling, and cross-functional collaboration. Known for strong communication, adaptability, problem-solving, and quickly learning new products and technologies.
Work History
Mid-Market Customer Success Manager
1 Year 6 Months- Managed post-sale customer relationships to drive retention, enhance product adoption, and maximize long-term value.
- Led onboarding and product education, conducted proactive check-ins, and initiated re-engagement efforts to identify expansion opportunities.
- Collaborated with cross-functional teams to address client concerns and improve service delivery.
- Analyzed customer feedback to identify trends and implement actionable improvements.
Customer Success Manager
2 Months- Managed customer relationships through onboarding, product education, issue resolution, proactive support to enhance customer satisfaction and loyalty.
- Collaborated with cross-functional teams to enhance customer experience, drive retention, and identify up-sell opportunities for revenue growth.
- Developed customer onboarding processes to enhance user experience and retention.
Customer Experience Representative
1 Year 3 Months- Assisted customers and retailers via phone, email, and live chat, effectively resolving inquiries related to product, order, pricing, and availability.
- Delivered troubleshooting and product guidance, ensuring a professional and customer-centric experience.
- Resolved customer inquiries through effective communication and active listening techniques.
Sales Account Manager
11 Months- Prospected new business through cold calling, networking, and industry events, strengthening client relationships.
- Presented software solutions, identified customer needs, and developed tailored solutions to support sales presentations, proposals, and negotiations.
- Developed tailored sales strategies to address specific client needs and market trends.
Education
- Languages: English, Spanish
- Leadership: Math Club President; Students in Science President
- GPA: 4.0 GPA, Honors Student
Skills
Customer Success
Onboarding
Product Adoption
Client Retention
Upselling
Account Management
SaaS/Software
Customer Support
Cross-Functional Collaboration
Problem Solving
Adaptability
Communication
Relationship Management
Timeline
Mid-Market Customer Success Manager
PlanHub
01.2025 - 07.2026Read More
Customer Success Manager
ShipInsure
10.2024 - 12.2024Read More
Customer Experience Representative
Gozney
07.2023 - 10.2024Read More
Sales Account Manager
Labl
08.2022 - 07.2023Read More
Brigham Young University
Read More