Alexander Emslie
Santa Rosa,CA
Summary
Dynamic Customer Success Manager with a proven track record at Ascent Cloud, excelling in customer onboarding and relationship management. Adept at driving high adoption rates and maximizing value through effective training and problem-solving. Proficient in Salesforce, I thrive in collaborative environments, ensuring customer satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Mid-Market Customer Success Manager
Ascent Cloud
Petaluma, CA
03.2025 - Current
- Specialize in ensuring that our customers achieve long-term success with our solutions.
- Onboard new customers, guide them through technical implementation, and provide training to help them become self-sufficient.
- Cultivating and maintaining strong relationships with existing accounts.
- Collaborate with my account team to ensure high adoption rates and consistent value delivery.
- Actively identifying expansion opportunities to maximize customer value of solutions.
- Proficient in Salesforce, with a deep understanding gained through working with Salesforce-native products.
SMB Customer Success Manager
Ascent Cloud
Petaluma, CA
04.2023 - 03.2025
- Assisting customers with technical questions and troubleshooting.
- Guiding new customers through setup, configuration, and training.
- Equip customers with the knowledge and tools they need to successfully integrate and use our solution.
- Managed customer accounts and oversaw the tracking and execution of customer renewals to ensure continued partnership and satisfaction.
Sales Development Representative
Ascent Cloud
Petaluma, CA
09.2021 - 04.2023
- Prospected and qualified leads through cold calling, email outreach, and social media to generate new business opportunities for the sales team.
- Conducted in-depth research on potential clients to identify pain points and tailor outreach strategies for maximum engagement.
- Scheduled and coordinated product demos and meetings between prospects and account executives.
- Managed and updated lead information in Salesforce, ensuring accurate and up-to-date records.
- Regularly achieved monthly lead generation and meeting-setting goals.
- Cultivated relationships with inbound and outbound leads to maintain a continuous flow of qualified prospects.
Retail Sales Representative
AT&T
Santa Rosa, CA
11.2020 - 08.2021
- Surpassed monthly sales targets with new products and upselling to existing customers.
- Adept at finding solutions to customer challenges.
- Recognized for outstanding customer service and receiving acknowledgment as a leader in positive feedback.
- Provided comprehensive explanations of various products and services.
Bookkeeper
Cuvee Wine Country Events
Kenwood, CA
08.2017 - 05.2018
- Recorded daily transactions and reconciled accounts to maintain accurate financial records.
- Utilized Excel to update and maintain financial data.
- Filing and organizing financial documents.
Education
Bachelor of Science - Finance
Sonoma State University
Rohnert Park, CA05-2020
Associate of Science - Business Administration And Management
Santa Rosa Junior College
Santa Rosa, CA05-2017
Skills
- Customer onboarding
- Technical implementation
- Customer training
- Customer relationship management
- Salesforce knowledge
- Account management
- Renewal management
- Strong Communication
- Problem-Solving
- Time Management
- Product Knowledge
- Teamwork
Affiliations
- Snowboarding
- Golf
- Hiking
- Spending time with friends and family
- Taking care of my puppy
References
References available upon request.
Timeline
Mid-Market Customer Success Manager
Ascent Cloud
03.2025 - Current
SMB Customer Success Manager
Ascent Cloud
04.2023 - 03.2025
Sales Development Representative
Ascent Cloud
09.2021 - 04.2023
Retail Sales Representative
AT&T
11.2020 - 08.2021
Bookkeeper
Cuvee Wine Country Events
08.2017 - 05.2018
Bachelor of Science - Finance
Sonoma State University
Associate of Science - Business Administration And Management
Santa Rosa Junior College
Similar Profiles
COLLEEN L. HAUBERTCOLLEEN L. HAUBERT
Administrative Assistant at Ascent Cloud LLCAdministrative Assistant at Ascent Cloud LLC
KRUPESH PARMARKRUPESH PARMAR
Head Marketing and Operations at Ascent Brand Communications Pvt Ltd, Ascent Brand Communications Pvt. LtdHead Marketing and Operations at Ascent Brand Communications Pvt Ltd, Ascent Brand Communications Pvt. Ltd
Mason BrownMason Brown
Sr. Operations Program Manager at Consensus Cloud Cloud SolutionsSr. Operations Program Manager at Consensus Cloud Cloud Solutions
Alfredo CastanedaAlfredo Castaneda
Detailer at BMWDetailer at BMW
Walter CrandallWalter Crandall
Attendance Clerk at Shell Gas StationAttendance Clerk at Shell Gas Station