Vonkesha Brown
Chicago,IL
Summary
Results-driven banking professional with 7+ years of experience in financial services, customer relationship management, and claims resolution. Adept at handling high-volume inquiries, processing transactions, and ensuring regulatory compliance. Skilled in account maintenance, dispute resolution, and risk mitigation, with a strong commitment to operational excellence and customer satisfaction. Seeking a role in banking operations, claims management, or financial customer service to leverage analytical skills and industry expertise.
Overview
9
9
years of professional experience
Work History
Banking Contact Center
WINTRUST BANK
05.2022 - Current
- Serve as the primary point of contact for banking customers, managing inquiries, resolving issues, and processing transactions.
- Assist clients with account maintenance, including address updates, password resets, and fraud prevention measures.
- Investigate and resolve account discrepancies, ensuring compliance with banking policies and financial regulations.
- Deliver exceptional customer service, enhancing satisfaction and client retention.
Customer Service Representative
EVOLENT HEALTH
11.2020 - 05.2022
- Guided Medicaid insurance members through enrollment processes, provider changes, and claims resolution.
- Managed claim disputes and prior authorization requests with accuracy and compliance.
- Verified CPT codes for billing accuracy and expedited ID card issuance.
Benefits Specialist
RANSTAD/BSWIFT
04.2019 - 11.2020
- Provided comprehensive support during annual enrollment, ensuring adherence to benefits policies.
- Assisted clients with benefits-related inquiries, improving customer satisfaction.
- Maintained meticulous data entry and record-keeping for benefits administration.
Encoder
DHL
01.2017 - 01.2019
- Ensured accuracy in data entry and shipment routing, improving fulfillment efficiency.
- ·Verified customer service requests to reduce order discrepancies.
Collection Specialist
GLOBAL COLLECTION SERVICE
12.2015 - 06.2017
- Negotiated debt settlements and payment arrangements while maintaining customer relationships.
- Documented account updates with precision to ensure compliance with financial regulations.
Education
CMAA CERTIFICATION - MEDICAL BILLING & CODING
MITS, INC.
Schaumburg, IL01.2021
ACCOUNTING - Business Certification
TRITON COLLEGE
River Grove, IL01.1998
DIPLOMA - High School Diploma
FOREMAN HIGH SCHOOL
Chicago, IL06.1997
Skills
- Banking Systems & CRM Software
- Transaction & Dispute Resolution
- Claims Processing & Account Audits
- Fraud Prevention & Risk Mitigation
Core Competencies
- Retail & Consumer Banking
- Account Management & Maintenance
- Claims & Dispute Resolution
- Customer Relationship Management
- Regulatory Compliance & Risk Mitigation
- Transaction Processing & Fraud Prevention
- Financial Documentation & Data Integrity
- Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Banking Contact Center
WINTRUST BANK
05.2022 - Current
Customer Service Representative
EVOLENT HEALTH
11.2020 - 05.2022
Benefits Specialist
RANSTAD/BSWIFT
04.2019 - 11.2020
Encoder
DHL
01.2017 - 01.2019
Collection Specialist
GLOBAL COLLECTION SERVICE
12.2015 - 06.2017
ACCOUNTING - Business Certification
TRITON COLLEGE
DIPLOMA - High School Diploma
FOREMAN HIGH SCHOOL
CMAA CERTIFICATION - MEDICAL BILLING & CODING
MITS, INC.
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