Vonmarie Vargas
Nyack,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Office Assistant
Global Financial Services
05.2014 - 02.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Customer Service Representative
Cambridge University Press
09.2006 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree -
Rockland Community College
Suffern, NYSkills
- Accounting Familiarity
- Social Media Knowledge
- Self Starter
- Supply Restocking
- Excel Spreadsheets
- QuickBooks Expertise
- Microsoft Office
Languages
Spanish
Limited Working
Timeline
Office Assistant
Global Financial Services
05.2014 - 02.2017
Customer Service Representative
Cambridge University Press
09.2006 - 04.2009
No Degree -
Rockland Community College
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