Vonnesha Streets
San Francisco,CA
Summary
Dynamic customer service professional that excels in listening to customer needs, articulating product benefits and creating solutions that provide value to customers. Adept at building and maintaining enduring customer relationships to boost customer loyalty and generate repeat business. Ability to communicate effectively with client. Equally effective working alone or as part of a team. Honest, responsible, reliable, hard-worker & compassionate and with patient’s needs.
Overview
21
21
years of professional experience
Work History
Monitor
Civic Pit Stop
06.2022 - 11.2022
- Gave individuals directions
- Informed supervisors daily information
- Loading and unloading trash
- Interacted with over 30 individuals daily in community
- Sweeping and mopping
- Data entry
- Provided clean and safe public toilets in community
- Painted over graffiti
PST Environmental Worker
City and County of San Francisco
01.2016 - 01.2016
- Under direct supervision, removes graffiti and dirt from city streets, sidewalks, plazas, stairways, building frontages, parks, playgrounds, and other areas for reasons of public safety, code compliance, health and beautification and maintains city streets, trees and related landscaped areas in a safe, healthy and attractive condition
- Assists individually, or as part of a crew, in sweeping and removal of litter in assigned areas; screening of sandboxes for glass and litter; depositing of debris in plastic bags for pickup; and loading of debris on various clean-up trucks such as pickups, flatbeds, dump trucks, and refuse packer trucks
- Mixes paints and cleaners according to instructions
- Assists laborer and gardener classes in removing of vegetation and debris from planted areas; weeding
- Assists in responding to specific service requests generated by the public, department or other City agency
- Cleans surface areas around street catch-basins and drainage grates
- Loads and unloads materials, supplies, and equipment on and off trucks in proper and safe manner
- Assists craft workers by performing various non-technical tasks
- Assists in setting up traffic barricades and lights on work sites in a safe and proper manner; may serve as flag operator as required
- Assists laborer and gardener classes in making minor repairs and adjustments to landscape irrigation systems, mower equipment, and hoses
- Monitored daily activities and assisted with personal care for a disability patient
- Drew blood and insert insulin medication to diabetes clients
- Provided personal care such as bathing and grooming
- Prepared and served meals according to dietary needs
- Ran errands and grocery shopping
- Data collection and documentation such as vital signs, Adult Daily Living’ Activities
- Accompanied client to doctor’s appointment
- Knowledgeable of patient’s individual care plan and provided basic nursing duties.
Certified Nurse Assistant
Catholic Charities
01.2011 - 01.2012
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Volunteer
Bernal Heights Neighborhood Center
01.2011 - 01.2011
Home Supportive Service Consortium, Caregiver
01.2006 - 01.2009
Receptionist
PACT, Inc
01.2005 - 01.2005
File Clerk
Furst & Pendergast, LLP
01.2002 - 01.2003
File Clerk
Department of Public Health
01.2002 - 01.2002
Education
Certified Nurse Assistant/Certified Home Health Aide/CPR - undefined
Arriba Juntos
San Francisco, CA2011
High School Diploma - undefined
Hilltop High School
San Francisco, CA2004
Skills
- Customer Experience
- Incident Reporting
- Public Health and Safety
- Accurate Recordkeeping
- Track Alarm Calls
- Data Entry
- Monitoring Tools
- Emergency Situations
- Compassionate Care
- Patient Care and Monitoring
- Greeting Visitors
Timeline
Monitor
Civic Pit Stop
06.2022 - 11.2022
PST Environmental Worker
City and County of San Francisco
01.2016 - 01.2016
Certified Nurse Assistant
Catholic Charities
01.2011 - 01.2012
Volunteer
Bernal Heights Neighborhood Center
01.2011 - 01.2011
Home Supportive Service Consortium, Caregiver
01.2006 - 01.2009
Receptionist
PACT, Inc
01.2005 - 01.2005
File Clerk
Furst & Pendergast, LLP
01.2002 - 01.2003
File Clerk
Department of Public Health
01.2002 - 01.2002
Certified Nurse Assistant/Certified Home Health Aide/CPR - undefined
Arriba Juntos
High School Diploma - undefined
Hilltop High School
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