Devonshay Wilson
Ruston,LA
Summary
Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Mental Health Specialist
Louisiana Methodist Children Home
Ruston, LA
07.2023 - Current
- Provided consultation services regarding diagnosis and treatment issues within a multidisciplinary team setting.
- Developed and implemented individualized treatment plans tailored to the needs of each client.
- Provided crisis intervention services in emergency situations.
- Attended professional conferences and trainings related to mental health topics.
- Monitored clients' progress toward meeting their therapeutic goals.
Packager
Good Day Farm
Ruston, LA
12.2022 - 05.2023
- Assembled boxes, containers and other packaging materials according to specifications.
- Collaborated with team members to meet production goals efficiently.
- Assembled cartons, crates and containers to prepare for shipping.
- Labeled packages with appropriate information such as weight and destination.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
- Moved materials and items to shipping or to other designated areas.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Assisted in the organization of warehouse storage areas as needed.
- Maintained inventory of packing materials such as cartons, labels, tape.
- Inspected all packaged items for quality assurance purposes.
- Ensured compliance with safety regulations while performing packing tasks.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Verified quantity and quality of products pre-shipment to comply with production standards.
- Weighed items on scales to determine correct shipping charges prior to shipment.
- Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
Customer Service Representative
Concentrix
Ruston, LA
06.2019 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Science - Medical Assisting
Blue Cliff College - Alexandria
Alexandria, LA05-2023
High School Diploma -
Dubach High School
Dubach, LA05-2013
Skills
- Crisis Intervention
- Client goal planning
- Disaster Recovery
- Family therapy
- Behavior Modification
- Anger management techniques
Timeline
Mental Health Specialist
Louisiana Methodist Children Home
07.2023 - Current
Packager
Good Day Farm
12.2022 - 05.2023
Customer Service Representative
Concentrix
06.2019 - 03.2021
Associate of Science - Medical Assisting
Blue Cliff College - Alexandria
High School Diploma -
Dubach High School