Vontieshia Wormley
Lansing,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Lead PBM Technician
One Point Patient Care
03.2017 - Current
- Trained new technicians on processes, safety protocols, and use of equipment, fostering a collaborative work environment.
- Ensured compliance with regulatory requirements through diligent documentation practices and thorough audits preparation.
- Mentored technicians on best practices in problem-solving techniques leading them towards professional growth opportunities.
- Partnered with scheduling department to design and implement changes to production schedule to allow for greater product processing.
- Led cross-functional teams for successful completion of complex projects within budget and timeline constraints.
Lead Technician
CVS Pharmacy
05.2016 - 04.2017
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Boosted overall team productivity by identifying inefficiencies in workflows and implementing targeted strategies for improvement.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Pharmacology Certificate - Pharmacy Technology
Malcom X Community College
1900 W Jackson, Chicago, IL, 606122013
Skills
- OSHA Compliance
- Environmental Compliance
- Customer Service
- Production Scheduling
- Issue Resolution
- Inventory Oversight
- Attention to Details
- Customer Interaction
- Staff Education and Training
Timeline
Lead PBM Technician
One Point Patient Care
03.2017 - Current
Lead Technician
CVS Pharmacy
05.2016 - 04.2017
Pharmacology Certificate - Pharmacy Technology
Malcom X Community College
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