Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vonzetta Jordan

Lakeland,FL

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

9
9
years of professional experience

Work History

Forklift Operator

DHL Supply Chain
07.2024 - Current
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Ensured timely delivery of products by accurately picking orders from storage areas.

Crew Trainer

McDonald's
04.2021 - 06.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Customer Service Representative

Results Companies
06.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Help customers troubleshoot equipment
  • manage customers Hulu accounts
  • process payments
  • deactivate accounts

Line Worker

Adecco Staffing
09.2019 - 12.2020
  • operating equipment such as tipper tie, scales, and electric jacks
  • setting up and breaking down equipment
  • demonstrate safe working habits
  • work well with others

Fraud Prevention Specialist

GC Services
10.2018 - 11.2019
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
  • Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
  • Enhanced fraud detection by implementing advanced data analytics techniques and tools.

Crew Member

McDonald's Restaurant
11.2016 - 11.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

High School Diploma -

Lakeland Senior High School
Lakeland, FL
05-2017

Skills

  • Forklift operation
  • Warehouse operations
  • General laborer
  • Order picking
  • Punctual and reliable
  • Problem-solving
  • Customer Service-oriented

Timeline

Forklift Operator

DHL Supply Chain
07.2024 - Current

Customer Service Representative

Results Companies
06.2021 - 01.2023

Crew Trainer

McDonald's
04.2021 - 06.2024

Line Worker

Adecco Staffing
09.2019 - 12.2020

Fraud Prevention Specialist

GC Services
10.2018 - 11.2019

Crew Member

McDonald's Restaurant
11.2016 - 11.2019

High School Diploma -

Lakeland Senior High School

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