Valerie Pedraza
Jersey City,New Jersey
Summary
Experienced office assistant with a comprehensive background in customer service and sales. Demonstrated success in administrative roles over 4 years. Holds a State of New Jersey Department of Banking and Insurance License along with CPR and AED certifications. Authorized to work in the US.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Green Environmental Services LLC.
Jersey City, USA
02.2021 - Current
- Ordered and tracked supplies to maintain optimal inventory levels.
- Organizing documents and maintaining filing systems.
- Optimized system efficiency, facilitating easier access to critical documents and contracts.
- Coordinating meetings via Zoom and in person, and operating an active multi-line phone system.
- Sorting incoming mail with attention to urgency, allowing team members to prioritize communications and meet deadlines.
- Maintaining patient information, files, and records in a confidential manner.
- Processing payments on various merchant accounts.
- Skilled in utilizing both Microsoft Office and Google Workspace tools.
- Handling multiple tasks simultaneously and assisting with data entry.
- Sustaining excellent organizational skills with attention to detail for accurate record keeping.
Licensed Insurance Agent
Freeway Insurance Services America, LLC
Jersey City, USA
09.2023 - 06.2024
- Educated clients on various insurance products and policies that can build their relationship with the company.
- Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently.
- Continuously followed up with clients about their ongoing policies and provided customer support.
- Thoroughly explained policy details, terms, and conditions to potential clients.
- Facilitated the resolution process for claim settlements.
- Scheduled appointments and faxed contracts.
- Maintained an active line on the phones to exceed the daily goal.
- Processed payments on various merchant accounts.
Supply Chain Planner
Gel Spice
Bayonne, USA
02.2023 - 05.2023
- Tracked and controlled inventory.
- Forecasted production, sales levels, and tracked response time and delivery performance.
- Monitored production plans and generated reports.
- Met service and cost target in daily operation.
- Assisted in the creation and maintenance of the production schedule and collaborated with colleagues on the constant improvement of existing inventory systems.
- Coordinated with logistics teams to ensure timely arrival of goods at distribution centers or retail locations.
Sales Associate
ZARA
Jersey City, USA
12.2021 - 06.2022
- Ensured each guest received a warm greeting on entry and exit.
- Provided outstanding customer support and assisted in any personal styling.
- Acquired cashier skills.
- Boosted store visits and revenue through effective display design.
- Promoted positive customer experience by ensuring cleanliness.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
Head Lifeguard
Hudson Pools Management Inc.
Jersey City, USA
05.2019 - 08.2021
- Maintained pH/chlorine levels and made sure the pool has no debris at all times.
- Learned and maintained proficiency in first responder skills, such as first aid and CPR, to offer individuals in distress optimal support.
- Responded quickly and effectively to emergency situations, administering first aid and CPR as necessary.
- Provided exceptional customer service by addressing inquiries or complaints from pool patrons in a timely manner.
Education
High School Diploma -
County Prep High School
Jersey City, NJ06.2021
Skills
- Product Merchandising
- Computer Skills
- Sales Expertise
- Effective Communication
- Clerical Experience
- Appointment Coordination
- Multi-Line Phone Management
- Client Account Management
- Office Administration
- Report Writing
Certification
- AED Certification
- Lifeguard Training
- CPR Certification
- State of New Jersey Department of Banking and Insurance License
Publications
04/01/24 - Review For Valerie Pedraza
https://shorturl.at/IbL6T
Google review left by a prior client while working as a licensed insurance agent in Jersey City.
Languages
- Spanish, Fluent
- English, Expert
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Licensed Insurance Agent
Freeway Insurance Services America, LLC
09.2023 - 06.2024
Supply Chain Planner
Gel Spice
02.2023 - 05.2023
Sales Associate
ZARA
12.2021 - 06.2022
Office Assistant
Green Environmental Services LLC.
02.2021 - Current
Head Lifeguard
Hudson Pools Management Inc.
05.2019 - 08.2021
- AED Certification
- Lifeguard Training
- CPR Certification
- State of New Jersey Department of Banking and Insurance License
High School Diploma -
County Prep High School
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