Vratik Soni
Chicago,IL
Summary
An ambitious undergraduate student pursuing a Bachelor of Science in Cybersecurity, with a minor in Marketing, at Northeastern Illinois University, expected to graduate in December 2025. Possesses strong technical skills in Java, SQL, and Python, highlighted by hands-on experience in developing interactive applications. Proven success in customer service roles at CVS Pharmacy and Moti Cafe, demonstrating exceptional problem-solving, multitasking, and communication skills. Recognized for enhancing operational efficiency and elevating customer satisfaction.
Overview
6
6
years of professional experience
Work History
Freelancer Technical Support
Self Employed Services
Chicago, IL
01.2024 - Current
- Delivered basic tech support, including Wi-Fi troubleshooting and printer setup.
- Installed and updated operating systems, performed driver installations, and configured antivirus tools.
- Guided non-technical users through Google Workspace and Microsoft Office tasks via phone and in-person.
- Practiced customer service skills in real-world tech support scenarios.
Independent Contractor – Delivery Platforms
Uber, DoorDash, Grubhub, and UberEATS
Chicago, IL
01.2021 - Current
- Delivered efficient, on-time service to over 1,000 customers utilizing real-time logistics tools.
- Resolved customer complaints and delivery issues with professionalism and prompt action.
- Employed GPS/navigation apps for optimized routing and immediate problem resolution.
- Achieved a 4.9+ star average rating, reflecting consistent high-quality service.
- Cultivated multitasking, time management, and route optimization skills relevant to tech environments.
Store Associate
CVS Pharmacy
Chicago, IL
03.2025 - 06.2025
- Identified discrepancies in inventory levels and promptly notified supervisor.
- Resolved customer complaints with professionalism and courtesy, enhancing service reputation.
- Addressed customer inquiries regarding products, services, and current promotions.
- Utilized computer systems for order entry, tracking, invoicing, and related tasks.
- Operated scanning equipment for accurate price checks and efficient stock replenishment.
- Achieved improved customer service feedback scores through exceptional service delivery.
- Effectively resolved customer questions according to store policies.
Cashier & Cook
Moti Cafe
Chicago, IL
11.2019 - 01.2021
- Performed diverse roles, including cashier, cook, and multitasker, enhancing operational efficiency and customer satisfaction.
- Managed inventory and coordinated with team members to maintain seamless service.
- Implemented organizational improvements that reduced customer wait times by 20%.
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
Bachelor of Science - Cybersecurity, Marketing
Northeastern Illinois University
Chicago, IL12.2025
High School Diploma -
Theodore Roosevelt High School
Chicago, IL06.2021
Skills
- Java
- SQL and MySQL
- Python
- Database management
- Network security
- Technical troubleshooting
- Multitasking
- Problem solving
- Team collaboration
- Customer service
- Microsoft Office Suite
Hobbies and Interests
- Coding
- Artificial Intelligence
- Data Security
- Playing Tennis
- Volunteer Activities
Awards
- President's Education Award for Math and Physical Education (2019)
- Varsity Letter in Tennis (2020)
Projects
Restaurant Menu System, Java, Designed an interactive interface using Java Swing, implementing menu management functionalities. Interactive Database Application, SQL & Java, Developed a terminal-based application for database management and optimized query performance.
Timeline
Store Associate
CVS Pharmacy
03.2025 - 06.2025
Freelancer Technical Support
Self Employed Services
01.2024 - Current
Independent Contractor – Delivery Platforms
Uber, DoorDash, Grubhub, and UberEATS
01.2021 - Current
Cashier & Cook
Moti Cafe
11.2019 - 01.2021
Bachelor of Science - Cybersecurity, Marketing
Northeastern Illinois University
High School Diploma -
Theodore Roosevelt High School
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