Vitalii Tkachov
Summary
Detail-oriented professional with excellent communication and interpersonal skills looking for a vacancy at your company to help you in achieving goals.
Passionate about building lasting client relationship, maximizing quality and specialize in maintaining efficiency.
Skilled in logistics, customer and client support, and team leadership.
Consistently achieved 99% of customer satisfaction in a high pressure environment.
Overview
6
6
years of professional experience
Work History
Education Advisor, Head of Operations
Smart Be Inc
06.2019 - Current
- Assistance to clients from all over the world who want to study in Canada – collecting parameters of requests, processing, finding the most reasonable options for each case, application submission and monitoring, getting acceptance and reserving seats.
- Communication with visa consultants who bring their clients to the company, maintaining constant communication.
- Management and overseeing the daily operations of the team (3 employees).
- Developing and implementing standard operating procedures, resulting in better productivity.
- Discussion (e-meetings, in-person) and signing of agreements with new educational institutions, participation in international fairs like ICEF.
- Developing and maintaining of CRM (AmoCRM) – created company's ecosystem from scratch.
Logistics Coordinator
West Motor Freight
02.2022 - 10.2023
- Coordinating and monitoring supply chain operations.
- Recruiting and coordination of truck drivers according to availabilities and requirements.
- Communication with brokers to achieve profitable deals and mutual satisfaction, developing of strong and working relationship with clients.
- Preparing of paperwork and reports.
- Ensuring that the quality of all services provided meets the required standards.
English Tutor
Self-employed
05.2017 - 10.2022
- Taught over 80 students (both in-person and online lessons) since I was 20 years old – Very Young Learners, Young Learners, Teens and Adults.
- My Career includes experiences with different approaches and students with very different backgrounds and needs.
- Very experienced in preparing lessons according to the students' needs.
Education
Master of Arts - Linguistics
Kharkiv National University
Ukraine, Kharkiv 06.2019
High School Diploma -
Kharkiv Gymnasium #34
Ukraine, Kharkiv 05.2003
Skills
Flexible and Adaptable
Dependable and Responsible
Self-Motivated
Excellent Communication
Interpersonal Communication
Organization and Time Management
Active Listening
Analytical and Critical Thinking
Decision-Making
Multitasking Abilities
Attention to Detail
Customer Experience
Customer and Client Needs Assessment
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Professional Working
EXTRA INFO
Like Cars
Drive bike
Can juggle and sell something at the same time
Timeline
Logistics Coordinator
West Motor Freight
02.2022 - 10.2023
Education Advisor, Head of Operations
Smart Be Inc
06.2019 - Current
English Tutor
Self-employed
05.2017 - 10.2022
Master of Arts - Linguistics
Kharkiv National University
High School Diploma -
Kharkiv Gymnasium #34
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