Vu Nguyen
Federal Way
Summary
Technical Program Manager with 10+ years at Amazon delivering complex initiatives across mobile, web, and consumer platforms. Progressed from Quality Assurance Engineer into program ownership, leading release management, security/compliance workstreams, and cross-team execution across 30–50+ partner teams for systems impacting 1.7M+ global sellers.
Overview
9
9
years of professional experience
4044
4044
years of post-secondary education
Work History
Technical Program Manager II
Amazon
08.2025 - Current
- Owned remediation strategy and execution for 3 critical mobile security vulnerabilities, leading migration campaigns across 53 partner teams to address XSS and token-related risks.
- Led EU Strong Customer Authentication (SCA) recovery program, reversing a 5%+ drop in seller engagement by redefining rollout strategy and reducing authentication friction.
- Directed release planning and launch readiness for 44 releases in 2025 (20 mobile, 24 web) with a 75% on-time rate across concurrent
- Drove resolution of 11+ high-impact crashers, improving stability for 30K+ Android users.
- Leveraged AI-assisted tooling to generate program updates and synthesize cross-team status, improving communication efficiency and reducing manual reporting overhead.
Quality Assurance Engineer II
Amazon
10.2019 - 08.2025
- Led test strategy and execution for Amazon Seller navigation redesign spanning 22 marketplaces and ~50 partner features, identifying 50 launch blockers and delivering a zero-SEV2 launch.
- Built QA foundation for Amazon Vendor platform, reducing onboarding time by ~60% and improving test efficiency across releases.
Quality Assurance Engineer I
Amazon
07.2017 - 10.2019
- Supported launch of Alexa Style features across Echo Look device and mobile, validating ML-driven outfit recommendations and image-based feedback workflows.
- Partnered with product and engineering teams in a 0→1 consumer product environment.
Quality Assurance Engineer I
Amazon
07.2017 - 10.2019
- Owned carrier integration testing for shipping-rate calculations based on package dimensions, weight, and service levels for Orders experience in Seller Central site.
- Tested shipping-label generation and end-to-end fulfillment workflows and built foundational QA processes.
Education
Product Management Certificate -
UC San Diego Extended Studies
Front-End Web Development Certificate - HTML, CSS, JavaScript
University of Washington
Skills
- Technical Program Management
- Program Delivery
- Release Management
- Cross-Functional Leadership
- Mobile Platforms (iOS/Android)
- Risk & Dependency Management
- Security & Compliance
- Test Strategy
- Automation (Appium, XCUI, Espresso)
- API Testing
- CI/CD
- Jira
- Confluence
- Firebase Crashlytics
Timeline
Technical Program Manager II
Amazon
08.2025 - Current
Quality Assurance Engineer II
Amazon
10.2019 - 08.2025
Quality Assurance Engineer I
Amazon
07.2017 - 10.2019
Quality Assurance Engineer I
Amazon
07.2017 - 10.2019
Product Management Certificate -
UC San Diego Extended Studies
Front-End Web Development Certificate - HTML, CSS, JavaScript
University of Washington