Vu Pham
Burnaby,British Columbia
Summary
An organized and dependable person successful at managing
multiple priorities with a positive attitude. Willingness to take on
added responsibilities to meet team goals. Enjoys working closely
with team members to achieve company goals.
Overview
8
8
years of professional experience
Work History
Front Desk Assistant
Azur Legacy Collection Hotel
02.2023 - Current
- Legacy Collection Hotel is boutique luxury 5 star hotel
features 104 rooms and suites
- Use data analytics skills to provide data-driven insights for
decision-making.
- Liaised with reservations, housekeeping, and maintenance staff
to address guest's requests and complains
- Assisted management in maintaining room inventory and
coordinating reservations to maximize occupancy rates.
- Assist AFOM's/FOM with other assigned duties
Night Manager
Travelodge by Wyndham Victoria
12.2016 - 05.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Collaborate with Front Office Manager / General Manager to
lead and motivate teams effectively. Supervised team of 3 night auditors & 4 front desk agents - Trained and develop new employees to enhance performance
- Coordinated and supported team to provide guidance and support and maximize performance, adjusted policies to meet changing needs
- Developed and implemented new procedures and policies to improve operational productivity
Night Audit Supervisor
Victoria Marriott Inner Harbour
01.2018 - 10.2019
- Victoria Marriott Inner Harbour offers 236 rooms, versatile
conference spaces, and vibrant restaurant
- Lead Front Office Team and maintaining level of professionalism according to standards set forth by Marriott. Represent management when Front Office Manager are not present
- Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
- Investigated auditing discrepancies by reconciling cash drop
and credit card transactions
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting
Education
High School Diploma -
Camosun College
Victoria09.2019
Skills
Excellent Communication
Problem-solving skills
Time Management
Hospitality services
Attention to Detail
Administrative Skills
Cash Handling
Complaint resolution
Timeline
Front Desk Assistant
Azur Legacy Collection Hotel
02.2023 - Current
Night Audit Supervisor
Victoria Marriott Inner Harbour
01.2018 - 10.2019
Night Manager
Travelodge by Wyndham Victoria
12.2016 - 05.2023
High School Diploma -
Camosun College
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