Summary
Work History
Education
Skills
Timeline
Generic

Vy Ly

Garland,TX

Summary

Motivated and detail-oriented professional with experience in customer service, order fulfillment, and operations. Skilled in data analysis, with a strong foundation in teamwork, leadership, and time management. Fluent in English and Vietnamese, with a passion for delivering results and fostering positive customer experiences.

Work History

Order Fulfillment Associate

Lowe's
Garland, TX
  • Processed online and in-store orders with efficiency and attention to detail, ensuring timely and accurate fulfillment.
  • Collaborated with various departments to locate and prepare items for pickup or delivery, ensuring seamless coordination across the store.
  • Supported customer satisfaction by assisting with order inquiries, troubleshooting issues, and providing clear communication throughout the process.

Paint associate

Home Depot
Rowlett, Texas
  • Assisted customers with selecting paint products, providing expert guidance on colors, finishes, and tools tailored to their specific projects.
  • Mixed and matched paint colors to exact specifications using precision equipment, ensuring customer satisfaction with custom orders.
  • Answered inquiries both in person and over the phone, delivering knowledgeable and friendly support to enhance the shopping experience.

Front Team Member

Panda Express
Rowlett, Texas
  • Delivered attentive and personalized customer service by assisting guests in making informed menu choices, suggesting pairings, and highlighting specials to ensure a positive dining experience.
  • Maintained a smooth workflow by effectively communicating with kitchen staff and staying informed on supply and menu availability, excelling in a fast-paced environment, while managing high customer volumes with composure and efficiency.
  • Handled transactions with care, processing payments, providing change, and printing receipts with precision and professionalism.

Education

Bachelor's Degree - Economics, Business

University of Texas at Austin
Austin, Texas

High School Diploma -

Rowlett High School
Rowlett, Texas

Skills

  • Technical: Proficient in Stata, RStudio, and Figma
  • Soft Skills: Strong teamwork, organization, time management, and leadership abilities
  • Customer Service: Experienced in resolving inquiries, handling transactions, and ensuring satisfaction
  • Languages: Fluent in English and Vietnamese

Timeline

Paint associate

Home Depot

Front Team Member

Panda Express

Order Fulfillment Associate

Lowe's

Bachelor's Degree - Economics, Business

University of Texas at Austin

High School Diploma -

Rowlett High School

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Vy Ly