VY NGUYEN
Aurora,CO
Summary
- Ability to work well under pressure using critical think and strategic problem-solving skills.
- Ability to adapt quickly to change situation.
- Pay attention to details.
- Quick learner,
Overview
5
5
years of professional experience
Work History
Payroll/Call Center Customer Service Representative
Fastaff Nursing
10.2023 - 11.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Accounting Clerk
H & N Services Center
08.2021 - 04.2023
- Responsible for wide range of accounting activities including payroll execution and management.
- Processing payroll for multiple small business including restaurants, nails salons, auto sales/wash including bi-weekly, semi-monthly and weekly payroll types.
- Direct deposit processing and paycheck printing.
- Certified payroll report and deposit Federal Tax Deposit 941 monthly.
- Social Security and W-4 verification.
Barista and Cashier
Wonder Tea
03.2019 - 07.2020
- Welcome customers each day and provide exceptional services.
- Preparing food and beverages for sale.
- Serving foods and drinks to the customers.
- Greeting customers, answering questions, taking orders and accepting payments.
Education
Bachelor of Science - Accounting
Metropolitan State University of Denver
Denver, CO12.2024
Associate of Arts - Accounting
Community College of Aurora
Aurora, CO05.2020
Skills
- Microsoft Excel, Word, PowerPoint, Outlook, Google Drive and Quick Base
- Call Center Customer Service
- Patience Maintenance
- Call Management
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Payroll/Call Center Customer Service Representative
Fastaff Nursing
10.2023 - 11.2023
Accounting Clerk
H & N Services Center
08.2021 - 04.2023
Barista and Cashier
Wonder Tea
03.2019 - 07.2020
Bachelor of Science - Accounting
Metropolitan State University of Denver
Associate of Arts - Accounting
Community College of Aurora
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