Vydehi Gonuguntla

• Designed, coded, debugged and tested software per business's systems standards, policies, procedures, and security requirements.
• Gathered and analyzed customer feedback to improve product design and functionality.
• Assisted customers in troubleshooting complex issues related to software applications.

Responsibilities

• Ensured confidentiality of sensitive information to protect organizational value.
• Consistently logged into the system on time, maintaining an excellent attendance record.
• Provided updates during daily stand-up calls to facilitate team communication.

Authorizations

• Build new authorizations for the members in the web application, and make authorizations for in-network and out-of-network members.
• Process the outpatient and inpatient authorizations listed within the system.
• Enter all appropriate Medicaid authorizations into the system.
• Verify insurance benefits and eligibility for providers before processing.
• Verify physician and member eligibility.
• Update the production log in Excel.

• Guided students through lab assignments to meet educational objectives.
• Supported ongoing efforts to keep lab processes updated.
• Supported professor by coordinating and aiding exercise activities.