Detail-oriented professional with 25+ years of experience in customer interaction and efficient problem-solving.
Overview
21
21
years of professional experience
Work History
VIRTUAL BLOCK SPECIALIST
Cox Automotive
Tolleson, AZ
04.2018 - Current
Navigate several software programs to remotely enter sales data for fast-paced live automobile auctions across the US
Communicate with clients including sellers and buyers via internet during live and remote sales
Understand and interpret auctioneer language, decipher sales information and enter accurately in a loud and high pressure environment.
BLOCK SPECIALIST
Dealers Auto Auction of the Southwest
Phoenix, AZ
01.2014 - Current
Efficiently interpret and enter sales data during live auctions
Communication with clients including sellers and buyers via internet during live sales
ACCOUNT MANAGEMENT, BLOCK SPECIALIST
ADESA Auto Auction
Chandler, AZ
06.2006 - 09.2010
Account management for automobile representatives, including pricing and lineup of vehicles prior to weekly live auction, and communication of sales information following each sale
Enter sales information for various auctioneers and lanes during live auction
Successfully manage several software programs simultaneously to communicate post-sale statistics to auction management and seller representatives
INBOUND CALL CENTER REPRESENTATIVE
FedEx
Phoenix, AZ
08.2004 - 06.2006
Receive inbound calls for direct customer inquiries, provide package tracking information, schedule pickups, record customer input relating to various services provided, while efficiently providing customers with a satisfying and professional experience