Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Lauren Sanchez

Kent,OH

Summary

Resourceful Customer Service Representative with a strong track record of maintaining high productivity, vehicle knowledge, and customer satisfaction. Experienced in insurance billing, comprehensive insurance facts, and state laws. Seeking new opportunities for growth and challenges.

Overview

6
6
years of professional experience

Work History

CSR - Referrals

Safelite Solutions
Columbus, OH
01.2022 - 10.2024
  • Delivered telephone-based customer service support
  • Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
  • Educated customers on their rights under state and federal regulations governing insurance policies.
  • Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.

Bookseller

Barnes & Noble College (Kent State University)
Kent, Ohio
08.2018 - 07.2020
  • Greeted customers as they entered the store, providing friendly customer service.
  • Reviewed and approved work orders for accuracy and completeness.
  • Created and maintained detailed records of all incoming and completed work orders.

Education

Some College (No Degree) - Business Administration And Management

University of Northwestern Ohio
Lima, OH

Vocational Training - Cosmetology Education

Maplewood Career Center
Ravenna, OH
06-2020

High School Diploma -

James A Garfield High School
Garrettsville, OH
06-2020

Skills

  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Adaptive team player
  • Troubleshooting
  • Ticket writing
  • Calibration understanding
  • Customer Service
  • Insurance regulations
  • Auto Glass & NAGS knowledge
  • Due diligence

References

Alexander Kingsley - Owner & Operator at 2nd Chances Tattoo Studios - 2ndChancesTattooStudio@gmail.com

Rick Ewell - Personal - 330-569-4479

Affiliations

  • Part Time Tattoo & Art Apprentice at 2nd Chances Tattoo Studios
  • Previous Volunteer for Debs Dogs Animal Rescue

Timeline

CSR - Referrals

Safelite Solutions
01.2022 - 10.2024

Bookseller

Barnes & Noble College (Kent State University)
08.2018 - 07.2020

Some College (No Degree) - Business Administration And Management

University of Northwestern Ohio

Vocational Training - Cosmetology Education

Maplewood Career Center

High School Diploma -

James A Garfield High School

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Lauren Sanchez