Summary
Overview
Work History
Education
Skills
Timeline
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Wade Bricker

Saint Joseph,MO

Summary

Dynamic Service Manager with a proven track record at RollStock INC, excelling in customer service management and team leadership. Enhanced revenue through effective upselling and implemented inventory systems, boosting efficiency. Skilled in technical support and preventive maintenance, ensuring high-quality service delivery and customer satisfaction.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Service Manager

RollStock INC
11.2020 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Scheduled the service technicians, inform them on what issue's the customer was having and would send parts ahead of time to be installed by the technician.

Service Technician

AV Flexologic
03.2018 - 11.2020
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.

Prepress Manager

Sealed Air Cryovac
12.2008 - 03.2018
  • Actively participated in industry events to stay current on emerging trends in print technology applications.
  • Maintained accurate records for all projects, tracking progress from inception to completion.
  • Managed vendor relationships to secure competitive pricing on materials and services, reducing overall expenses.
  • Implemented process improvements for file organization and storage systems, increasing ease of access for all team members.
  • Spearheaded cross-departmental communication for seamless coordination on complex projects, resulting in timely deliveries.
  • Enhanced print quality by implementing advanced prepress techniques and color management strategies.
  • Operated and maintained image and plate setters.
  • Scheduled Press Print jobs using SAP
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Education

Associate of Applied Science - Computer Drafting And Design

ITT Technical Institute
Kansas City,MO
11-2008

Skills

  • Multitasking and organization
  • Team leadership
  • Customer service management
  • Service scheduling
  • Policy and procedure enforcement
  • Cost estimates
  • Technical support
  • Preventive Maintenance
  • Revenue generation
  • MS office
  • Heavy equipment operation
  • Quality control

Timeline

Service Manager

RollStock INC
11.2020 - Current

Service Technician

AV Flexologic
03.2018 - 11.2020

Prepress Manager

Sealed Air Cryovac
12.2008 - 03.2018

Associate of Applied Science - Computer Drafting And Design

ITT Technical Institute

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