Wade Gilcrease
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background managing tasks and effectively communicating for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Service Delivery Manager
S&P Global
05.2023 - 12.2023
- Attended staff and client meetings and served as liaison to manage operations for account.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Assistant Manager
Sherwin Williams Co
06.2022 - 05.2023
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current product knowledge.
Package Handler
United Parcel Service, UPS
11.2021 - 06.2022
- Prepared for and managed arrival of UPS airplanes at DFW Airport.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Loaded and unloaded shipments from the planes, using both heavy machinery and physical effort to safely secure the containers of packages.
Claims Adjuster
Croft Claim Works
10.2020 - 09.2021
- Reviewed data to verify validity of claims and determine case management actions.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Obtained necessary information to complete proper evaluation of injury claims.
Education
Bachelor of Arts - Economics
Texas Tech University
Lubbock, TX08.2020
Skills
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Marketing Tactics
- Analytical Thinking
- Data Entry
- Customer Relationship Management
Timeline
Service Delivery Manager
S&P Global
05.2023 - 12.2023
Assistant Manager
Sherwin Williams Co
06.2022 - 05.2023
Package Handler
United Parcel Service, UPS
11.2021 - 06.2022
Claims Adjuster
Croft Claim Works
10.2020 - 09.2021
Bachelor of Arts - Economics
Texas Tech University
Similar Profiles
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global
Shubham JoshiShubham Joshi
Data Analyst at S&P GlobalData Analyst at S&P Global
Jacob YannettiJacob Yannetti
Tax Analyst at S&P GlobalTax Analyst at S&P Global
Jyanashree KochJyanashree Koch
Junior Research Analyst at S&P GlobalJunior Research Analyst at S&P Global
Phongsuphat SrikumheangPhongsuphat Srikumheang
Service Delivery Manager at Philips HealthcareService Delivery Manager at Philips Healthcare